Mawu alionse amene amafika ku ofesi ya bungwe la osonkhana , kaya kudzera m'kalata yotumizira makalata, foni, kapena njira ya Web - imayamba ulendo kudzera m'njira yokonzedwa bwino ya chakudya, kusanthula, ndi kachitidwe. Dongosolo limeneli, lomwe limayendetsedwa ndi mapulatifomu otchuka aunansi (CRM), ndilo maziko a demokrase yamakono yopereka malangizo. Kumvetsa ulendo umenewu kungasinthe kugwiritsidwa mwala kukhala kogwira mtima ndi kukuthandizani kutsimikizira kuti uthenga wanu sutayika m'phokoso koma umakhala wolembedwa bwino ndi anthu amene amakuimirani.

Kupereka njira imeneyi sikumangofuna kutengeka maganizo; kumafuna kumvetsetsa mmene ma maofesi amakono a malamulo amagwirira ntchito. Kuyambira pamene mulandira kulankhulana, kumaikidwa m’magulu, kuikidwa m’magulu, ndipo pomalizira pake kugwiritsiridwa ntchito kupanga malamulo. Nkhaniyi imabweza chinsalu pa ulendowo, kukupatsani maziko odalirika odziŵikitsira mawu anu.

Kuchokera ku Quill Kufika ku Quante: Kusintha kwa Chisinthiko Kogwirizana

Unansi pakati pa woimira ndi anthu awo wakhala wosonyezedwa ndi luso la zolankhulana la masiku ano. Ku Republic, kalata yopita kwa chiŵalo cha Congress choyenda pa kavalo ndipo ikhoza kutenga milungu ingapo kuti ifike. Kuyankha kwa pabanja kunali kwachikondi, kwaumwini, ndipo kunali kosoŵa. Woimira angalandire makalata angapo pachaka.

Zaka za zana la 20 zinasintha zinthu zonse. wailesi ndi wailesi yakanema zinalola oimira kulankhula mwachindunji kwa mamiliyoni, ndipo anthu anayamba kuyankha mofanana. Makalata ambiri anaphulika. Kuyambitsidwa kwa mwaŵi wosabisa . / Makalata aulere a makalata a boma a mediation media . Pofika m'ma 1970, polisi yamanja inali chizindikiro champhamvu cha kugwirizana kwa woimira chigawo chawo.

Kusintha kwa makompyuta kwa ma 1990 ndi 2000 kunabweretsa vuto la ma email ndi ma web, kuchepetsa kwambiri chopinga choloŵa. Lerolino, nkhani imodzi yotsutsana ingayambitse ma-email miliyoni kwa Congress m'sabata limodzi. Chigumula cha chidziŵitso chimenechi, chimene chinalingaliridwa kukhala chipangano cha demokrase, chinakhala chitokoso. Popanda dongosolo lapamwamba la kuyendetsa maunansi, ofesi ikhoza kumira. Zimenezi zikanapangitsa mapulatifomu amakono a CRM ndi makompyuta a magetsi amene tsopano akuyendetsa mwazi wa malamulo a boma.

Khomo Lakutsogolo: Mmene Uthenga Wanu Umafikira pa Phiri la Capitol

Uthenga wanu ukhoza kulowa m’njira zosiyanasiyana, ndipo njira iliyonse imagwiritsidwa ntchito mosiyanasiyana, koma kenako zonsezo zimafika polumikizana.

Kuimba Mafoni: Nthaŵi Yaikulu

foni idakali imodzi ya njira zamphamvu kwambiri ndi zapanthaŵi yomweyo zolembera malingaliro. Pamene voti la mkangano layandikira, ma plasting angatulukire mwamsanga. Mamembala a kampani amatumiza foni, kaŵirikaŵiri amajambula dzina la woitanayo, adilesi, ndi nkhani yake yeniyeni imene akuitchula. Nkhani imeneyi imaloŵa mwachindunji m'dongosolo la CRM. Kuitana kwamwadzidzidzi pa mutu wakutiwakuti kaŵirikaŵiri ndiko chenjezo loyamba lochenjeza ofesi yolandira ponena za nkhani yofululira motsatira jumpha ku nyumba. Pamene kuli kwakuti foni imodzi ingakhomereze kuidwa mofulumira, mkupiti woyang'anira imapereka mkupiti wosulitsa wa chidziŵitso umene uli wovuta kunyalanyaza.

Kalata: Kulemera kwa Kudzisungira

Ngakhale kuti mavoliyumu amachepa, imatha kulemera kwapadera. Zimasonyeza kuti munthu akuyesetsa kwambiri komanso akuwononga ndalama kuchokera ku bungwelo. Komabe, amakumananso ndi mavuto aakulu. Chifukwa cha kutetezeka . Kuphatikizapo kuukira kwa 2001 kwa anthrax, makalata onse otumizidwa ku Capitol Hill amawonongeka ndi kutsekedwa ku malo akutali. Njira imeneyi ingathe kuchedwetsa kunyamula ndi milungu itatu mpaka isanu ndi umodzi. Ikangofika ku ofesi, makalata amatsegulidwa, amasankhidwa, ndi kupendedwa. Nthaŵi zambiri, makalata amatumizidwa ku pulogalamu ya CRM, ndipo kalata ya kuthupi imatayidwa kapena kusungidwa. Zimenezi zikutanthauza kuti kalata ya kuthupi ingaŵerengedwe pambuyo pa kulembedwa, zimene zimalingaliridwa pamene akulankhulana pa ofesi yokhudza malo ovota pafupi.

Malo Otumizira Makompyuta: Makompyuta ndi Makope

Ma Webformation ndi njira yofala yolankhulirana ndi maofesi ambiri. Amagwiritsa ntchito zolinga ziwiri: amapanga kukhala kosavuta kwa anthu kutumiza uthenga, ndipo amasonkhanitsa metadata yofunikira kuti atsimikizidwe ndi kusandutsa. Mawebusaiti ambiri amafuna kuti alowetse maadiresi awo onse. Izi si zopinga za boreaucratic ; ndi kupenda kwa chidziŵitso. Mageomete-mphoto kutsimikizira munthuyo kukhala chigawo kapena bomalo. Mauthenga ochokera kunja kwa chigawocho kaŵirikaŵiri amaikidwa mwapadera kapena mwadala.

Mail, ngakhale kuti ndi yofala, siigwirizana bwino. Ma maofesi ambiri ali ndi ma email a mbendera okhala ndi chidziŵitso chachigawo. Makalata otsatsa malonda ochokera ku zinthu zosagwirizana kaŵirikaŵiri amaseŵeredwa m'malo otsika. Chomwe chimachitika nchakuti njira ya kuvuta kwambiri . Kupezeka ndi njira ya mameseji odziŵika bwino ku maadiresi osakhala akomwe.

Bungwe la Nerve: Dongosolo Loyang’anira Unansi (CRM)

Uthenga wanu ukalandiridwa, umadyedwa ndi mbali yofunika kwambiri ya maziko a nyumba zamakono mu ofesi yamakono: CRM . Ili si buku la maadiresi okha. Ndi pulatifomu yapamwamba yochitiramo umisiri, kupenda, ndi kuyankha ku kugwirizana kulikonse pakati pa ofesi ndi anthu.

Kuloŵa ndi Kulemba Zinthu

Kulankhulana kwanu kwakhala kogwirizana. Mamembala a gulu la opatulidwa amasankha mauthenga pamalo osindikizira ("health querest, proves, surves, , kukhoma msonkho , ndi kaŵirikaŵiri ndi nyuki. Iwo amatchulanso malingaliro a uthengawo: "Pala," "Kulimbana," kapena "Kutumiza," "Option"" ". Kulemba kumeneku kumapanga mulu wapamwamba wofufuzira, wolingana ndi malingaliro a anthu. Kusintha kwa CRM kukhoza ngakhale kupenda mawu olembedwa, mapempho otsa mwamsanga kapena makamaka a nkhani zaumwini.

Kugwirizanitsa Zolemba

Dokotalayo imayang'ana adiresi ya pulogalamu yapamwamba. Ngati woimirayo ali kale m'dongosolo, kugwirizana kwatsopanoku kukugwirizana ndi mapulogalamu awo amene alipo. Zimenezi zimapangitsa antchito kuona mbiri yonse ya pangano la bungwelo ndi ofesi. Kodi iwo anatcha nthaŵi khumi za malo okhala? Kodi analemba kalata yothokoza pambuyo pakuti woimirayo wathandizidwa ndi pepala la visa? Mbiri imeneyi imapereka mawu osonyeza kuti ogwira ntchito aone ngati ali ndi chikhulupiriro cha woimira wina.

Kupanga Malipoti ndi Zolembedwa

Mphamvu yeniyeni ya CRM ili m'maluso ake ochitira lipoti. Wopanga malamulo angapange lipoti losonyeza kuti ndi anthu angati amene alankhula ndi ofesiyo ponena za lamulo lachindunji, loswedwa ndi zip, kapena ngakhale ndi malo amodzi. Kaŵirikaŵiri chidziŵitso chimenechi chimagwiritsiridwa ntchito kupanga malipoti a mlungu ndi mlungu a "mail" kwa woimira. Malipoti ameneŵa, kaŵirikaŵiri masamba oŵerengeka okha, amapereka chithunzi cha nkhani zapamwamba za chigawo. Iwo ali mayeso a deti la deti lokhudza chidziŵitso cha zinthu pa malingaliro a anthu onse.

Kuchokera ku Zofalitsa Kukachita Zinthu: Ntchito Yogwira Ntchito Mwalamulo

Chidziŵitso nchofunika kwambiri poyerekezera ndi anthu amene amachigwiritsira ntchito. Ntchito yolembedwa bwino imatsimikizira kuti njira iliyonse yolankhulirana imasamaliridwa moyenerera, kuyambira pa pepala losavuta lachiyamiko mpaka pa fomu yovuta yopempha kukonza.

Woyamba: Timu Yotumizirana Makalata

Kupenda koyamba kwa munthu kwa kulankhulana kwanu kumachitidwa ndi timu yopatulidwa kapena antchito a . Ntchito yawo ndi yachitatu. Iwo amachita ndandanda, nkhani zotulutsa m’manja apamwamba pogwiritsa ntchito laibulale ya makalata a mayankho ovomerezeka. Ngati mutumiza sewero la intai, ikhoza kuyankhidwa ndi mavomerezo a . Uku sikuchotsedwa; ndiko kuvomereza kuti chidziŵitso chanu chalembedwa. Mtundu wa mawonekedwe amafikiridwa ndi kusimbidwa, koma kaŵirikaŵiri umadzutsa kupendedwa kwamphamvu kwa mlandu uliwonse.

Chachiwiri: Malamulo Othandiza

Uthenga wanu ungakhale ndi chiyambukiro choposa. Malamulo a Aiders ndiwo akatswiri a nkhani za mbali zina za malamulo. Kalata yolembedwa bwino, yomwe imakweza mfundo yapadera kapena youza nkhani yochititsa chidwi idzajambulidwa ndi kutumizidwa ku La. La imaŵerenga makalatawa mosamala. Amagwiritsa ntchito kusiyanitsa malingaliro a anthu pankhani zovuta. Nkhani ya munthu mmodzi, yamphamvu kuchokera kwa munthu mmodzi ingapereke mfundo ya makhalidwe abwino imene ingafunikire kuyamikira bwana wawo. Imeneyi ndi kalata yapamwamba kwambiri yolankhulana ndi bwana.

Chachitatu: Woyang’anira Gawo ndi Wogwira Ntchito Pamilandu

Ngati simukulankhulana ndi lamulo lalikulu koma ndi vuto lapadera ndi bungwe la boma, limakhala "katswiri. Imeneyi ndi ntchito yaikulu ya ofesi iliyonse ya bungwe. Antchito a chigawocho . Nthaŵi zambiri amagwiritsidwa ntchito ndi ofesi yakwawo. Kuyendetsa maofesi a boma pa madeti a bungwelo. Amasamalira nkhani za Va, Social Security, Medicare, mautumiki a anthu oloŵa m’dziko, ndi IRS. Kampasi imagwiritsidwa ntchito ndi mlingo wapamwamba kwambiri wa kusunga ndi kusamalira. Kufufuza milandu, tsatanetsatane, masiku, ndi mafomu osainidwa achinsinsi afunikira.

Zimene Zimachititsa Kuti Tisankhe Zochita: Kumva Zolakwika ndi Kuuzidwa Zochita

Maofesi amakono a malamulo akuwonjezereka kutsegulidwa kwa chidziŵitso. Maumboni okwirira kuchokera ku foni ndi zipangizo zamakono amathandiza kwambiri kumvetsa chifuniro cha chigawocho.

Kufufuza kungavumbule mikhalidwe imene ingasadziŵike. Mwachitsanzo, ofesi ingaone kuchuluka kwa mafoni a foni apamwamba m'madera akumidzi a chigawo. Mfundo zimenezi zikugwirizana ndi mfundo zachuma kuti zipange mlandu wamphamvu wofuna kukhazikitsa malamulo. Magulu onga ConRegational Management Foundation [1] adaphunzira kwa nthaŵi yaitali mmene mamaofesi amagwiritsirira ntchito ntchito ntchito a makompyuta ameneŵa kuwongolera kuvomereza ndi kukweza madiresikripishoni awo.

Chidziŵitso chimenechi chimadziŵitsanso mmene woimirayo amalankhulira kubwerera ku chigawo. Ngati CRM isonyeza kuti 80% ya makalata a gulu pa mtengo wakutiwakuti amatsutsidwa, woimirayo amadziŵa kuti afunikira kulongosola chivoti chawo pa chikalatacho mosamalitsa kwambiri. Dongosolo limapanga njira yobwezera imene imapanga kulamulira kowonekera kwambiri ndi koŵerengera.

Ntchito Zothandiza Kwambiri

Kumvetsa zimene tafotokozazi kungakuthandizeni kwambiri kuti mumve zimene mukuwerengazo.

  • Khalani munthu weniweni, osati kokha mfundo ya chidziŵitso. Ma email ndi mkupiti wa hashtag amaŵerengedwa, koma samakhutiritsa kaŵirikaŵiri. Kalata yaumwini imene imagwiritsira ntchito mawu anu idzalembedwa kaamba ka kupenda kwapamwamba. Kuyesayesa kumene mumaikamo kuli chizindikiro cha chitsimikizo chanu.
  • Tchulani nkhani inayake. M’malo mongonena maganizo, fotokozani mmene nkhani imakukhudzirani, banja lanu, kapena bizinesi yanu. Azigwiritsa ntchito nkhani. Zoona ndi manambala n’zofunika, koma nkhani ya munthu ndi imene imayambitsa mavuto aakulu.
  • [[FLT: 0] Azirani chizindikiritso chanu ndi keyala. Amatsimikizira kuti ndinu wogwirizana. Ngati mugwiritsira ntchito webform, lembani malo a keyala yonse. Ngati muitana, tchulani keyala yanu ya m’khwalala. Active seaunity imanyamula kulemera kochepera.
  • Nthaŵi imene mumafuna kutumiza ntchito. [[FLT :1] Kufikira ofesi tsiku lotsatizana padera lothandiza kugawa, koma kuli kochedwa kwambiri kusintha maganizo. Kuti musinthe maganizo. Kukhudza kwambiri, lankhulani ndi woimira wanu poyamba m'dongosolo la malamulo. Gwiritsani nawo m'chigawo cha komiti, osati posankha.
  • Gwiritsirani ntchito ziŵiya zolondola. Mukhoza kupeza woimira wanu ndi chidziŵitso chawo chakulankhulana kupyolera mwa USA.gov. Onetsetsani webusaiti yawo yalamulo kaamba ka njira zawo zofunikira. Kugwiritsira ntchito malo olondola osungiramo uthenga wanu kumayendetsedwa bwino ndipo sikugwidwa m’khofiti.
  • Chitani mosalekeza koma mwaulemu. tsatirani pa nkhani yanu. Kalata imodzi ndi kutsika m’chitini. Kulankhulana kwanzeru, kwanzeru kwanthaŵi yaitali kumamanga unansi ndi kukutsimikizirani kukhala wodalirika, wotomerana. Chikhalidwe nchofunika; kulankhulana kwamwano kapena kowopsa kungatsutsidwe ndipo kungavulazedi chochititsa chanu.

Njira Yamtsogolo: Nyumba Zaulimi, Zoyera, ndi Zamakono

Njira yolankhulirana yasinthasintha. Imasintha mofulumira pamene luso latsopano la zopangapanga liyamba kuchititsa kuti anthu ayambe kugwiritsa ntchito njira zoyambira, kugawa nkhani, ndiponso kupenda maganizo. Zimenezi zingathandize anthu amene akulankhulana mochititsa chidwi kwambiri.

Palinso kukakamiza kowonjezereka kwa kuonekera. Ochirikiza ena amanena kuti chidziŵitso cha malingaliro a anthu ena chiyenera kudziŵitsidwa, kulola nzika kuona mmene zochita za woimira wawo zimagwirizanira ndi malingaliro a chigawo chawo. Ili ndi nkhani yovuta kulinganiza kuonekera kwa zinthu zachinsinsi.

Maholo a tauni ndi ma wibinar a magetsi oyenderana ndi makompyuta akuchulukanso, kupereka njira yatsopano yolankhulirana. Pamene luso la zopangapanga limeneli likukula, kusiyana pakati pa olamulira ndi akazembe kukuchepa. Kugwirizana ndi mapulatifomu atsopanowa ndi imodzi ya njira zothandiza kwambiri zokhaliramo. Ganizirani za matanki monga Stanford Center on Democracy, Democracy ndi Lamulo kupitirizabe kufufuza mmene zipangizo za magetsi zikuimiranso.

Ulendo wa kalata yanu kapena foni si chinsinsi. Ndi njira yadongosolo, ya chidziŵitso yolinganizidwira kulamulira mawu ochuluka mu demokrase yamakono. Mwa kuphunzira mmene dongosolo limagwira ntchito. Mukhoza kuleka kukhala kokha mbali ina ya chidziŵitso kufikira kukhala wochirikiza wamphamvu ndi wogwira mtima. Mawu anu ndiwo zinthu zapamwamba za boma loimira. Kuphunzira mmene angaperekere mawuwo kulili bwino lomwe limodzi la maluso ofunika kwambiri amene nzika yoikizira ingapange.