Table of Contents
Isiseko Esifanelekileyo Sokwamkelwa Kwamaqabane
Kukhuphiswano lwentlawulo yentlawulo yoncedo, ukunconywa komnikeli kungaphezulu kakhulu kunokubonakalisa imbeko. Kukuveliswa kotyalo olubalulekileyo kwimpilo ende kunye nokuzinzisa nayiphi na intlangano elungele ukuthunywa. Xa ifeziwe ngenjongo nangobunyani, inkqubo yolwamkelo olunamandla itshintsha iminikelo yexesha elinye ibe ngamaqabane aphila ubomi bonke. Imiqondiso yoxabiso yokuba zonke izipho — kungakhathaliseki ubungakanani — zidlala indima ebalulekileyo ekuhambiseleni phambili unobangela, ukwenza umjikelo olungileyo wokuthemba, ukunyaniseka, kunye nokunika okukhulayo. Intlangano ephatha umnikeli njengengozi engathi emva kokuba elahlekelwe yinkxaso exhomekeke kuyo, ngoxa loo nto ibangela ukuba zikwazi ukumelana nomsebenzi wazo.
Indima yombulelo ekuboneni izipili zoncedo ngemisebenzi yazo: ukwamkela indima yolwalamano lobuqu kuyaluqinisa umanyano kwaye kukhuthaza unxibelelwano oluqhubekayo. Abanikazi abavakalelwa kukuba babona, baxabisekile, kwaye bayazi ngempembelelo yeminikelo yabo babonakala bengaba negalelo ngokuphawulekayo ekuhlaziyeni inkxaso yabo. Oku akuthethi ukuba uphando; ulwazi lusoloko lubonisa ukuba ubuphathi obunengqiqo bungalinganiyo nobungalinganiyo, izipho ezinkulu ngexesha elithile, kunye nombhobho othe ngqo. Kwixesha apho abanindileyo baneendlela ezininzi zokukhetha inkxaso eluncedo, ukuqwalaselwa ngokunyanisekileyo kungumqwalaseli ogxekayo.
Ukuze kuveliswe indlela yokwazisa esebenzayo, imibutho kufuneka iqale iqonde isizathu sokuba ivume imicimbi enzulu kangaka ize izinikele kwizenzo ezibonisa imbeko yomntu onikela ngentsebenziswano. La macandelo alandelayo akhutshwa kwinzululwazi yengqondo evelisa ingcebiso, iingenelo ezicacileyo zoxabiso, kunye nezixhobo ezinokusetyenziswa ekusebenziseni uxabiso oluvakalayo.
Ingcamango Yokupha Namandla Okubulela
Isizathu Sokuba Abanikeli Bepha Nento Abagcina Bepha
Ukuziphatha koncedo kuqhutywa kukudibana kobudlelane, imilinganiselo yobuqu, ukuzichaza kobuntu, kunye nokunxibelelana kweemvakalelo. Abanikeli abaninzi banikela ekuqaleni ngenxa yokuba benovelwano ngenxa yesizathu esithile okanye befuna ukwenza umahluko kwindawo evakalayo kumava abo. Noko ke, into ebenza bagcine bebandakanyeke ngexesha elithile ayikokutsalana ngokweemvakalelo kodwa ubunjani bolwalamano abalwakhayo nentlangano. [[FLT: 0]] Uyakuxabisa ngokwenene okomeleza ingqiqo yomnikeli wenjongo kunye nokuba ngamalungu [, ukuguqula isenzo sokurhweba sibe lumanyano olunentsingiselo.
Iingcali zengqondo zibhekisela koku njengomgaqo wokuzibophelela: xa umntu efumana into ethile enexabiso, bavakalelwa kukuba banomnqweno wemvelo wokubuyisela. Umbulelo onyanisekileyo, owenziwe ngexesha elifanelekileyo nangobuqu, udala ityala lengqondo elinokomeleza isibopho somnikeli. Oku kuba ngummiselo ongakumbi xa uxabiso luthe lwafikelela kumgangatho womntu onikelayo. Umzekelo, umnikeli oxhasa imfundo angaluva unxulumano olunzulu xa ebona igama lakhe linxulumene nenkqubo yemfundo okanye afumana ileta evela kumfundi ongenelweyo kwisisa sakhe.
Umbulelo njengesixhobo sokwakha intembelo
Ukuthemba yimali yomsebenzi ongaveli ngeniso. Ngaphandle kwayo, imibutho izama ukutsala nokugcina abaxhasi. Umbulelo yenye yezona zixhobo zokwakha intembelo ezinamandla ezikhoyo. [[FLT: 0]] Xa imibutho ibonakalisa uxabiso ngokungaguquguqukiyo noluyinyaniso, ibonisa ukuba ingabaphathi abanoxanduva bezinto[ kwaye ixabisa abaxhasi bayo njengamaqabane kunokuba bafumane inkxaso. Oku kwenza abanikeli bakulungele ngakumbi ukwandisa ukuphana kwabo, ukwabelana ngothungelwano lwabo, kwaye babe ngabameli bomsebenzi wabo.
Kwakhona umbulelo uyenza ibe ngumntu olungileyo. Kwihlabathi apho abantu abanikelayo basoloko becelwa, ukuvuma ngolwazelelelo kubangela ingxolo. Kukhumbuza abaxhasi ukuba emva kwala maphulo okubonelela ngemali ngabantu bokwenene abakhathalela unobangela ofanayo. Olu nxulumano lwemvakalelo luye lwahlukanisa umntu onikela uncedo kwingcungcuthekisane ebonw ’ ityala.
Iinzuzo Zenkqubo Yokwamkelwa Kweqhawe
Iinzuzo zocwangciso lokuqonda olucwangcisiweyo zidlulela ngapha koko kulungileyo. Zidala iingenelo ezinokusetyenziswa ezichaphazela ngokuthe ngqo ubuchule bentlangano bokuphumeza umsebenzi wayo.
- Ulwalamano oluvunyiweyo olunikayo — Ulwamkelo oluthe rhoqo, oluluvo lobuqu lwakha isiseko sokuhlonelana nokuqondana. Abanikeli baba ngamagama angaphezulu kwisiseko sogcino-lwazi; baba ngamalungu athenjiswe imali enkonzo yoluntu.
- [[UMTL: 0] Intengo epheleleyo yokunikezela — Ixabiso lokufumana umniki omtsha lingaphezulu kakhulu kwexabiso lokugcina elikhoyo. Ukwazi kunciphisa uphicotho ngokugcina abanikeli bebonke kwaye baxabisekile.
- Inyanisekile intlangano — Isithethe esibonakalayo semiqondiso yokuba umbutho ulawulwa kakuhle kwaye uyabaxabisa abanikezi bawo. Oku kuthembeka kutsala abanikezeli nabasebenzi abatsha.
- Igama elifumileyo lomlomo kunye nezonomboliso — abanikeli abanelisekileyo, abaxatyisiweyo banokukwazi ukwabelana ngamava abo alungileyo noontanga, ukuvelisa ukukhula kwemichiza yentlangano.
- [[UMTL: 0] ixabiso lobomi obuphezulu lokunikezela ngexabiso — Abanikazi abaziva benoqhagamshelwano olunamandla banika rhoqo, banike iimali ezinkulu, kwaye bakulungele kakhulu ukulungiselela ukunikeza amathuba kwixesha labo lobomi.
- Abasebenzi abanikezelweyo kunye namatshantliziyo aluncedo — Isithethe esibhiyozela ukupha sikwathanda ukubhiyozela umsebenzi wabasebenzi namatshantliziyo, sidala intsebenziswano elungileyo enceda wonke umntu obandakanyekileyo.
Oku kuyingenelo kuninzi ngokuhamba kwexesha. Iintlangano ezingenisa imali enika ingeniso zibona ingeniso kungekuphela nje kodwa nobunzulu nomgangatho wolwalamano lwazo. Isikhokelo kukuphatha ukugqalwa kungekhona njengomsebenzi wexesha elinye kodwa njengoqheliselo oluqhubekayo kwinkcubeko yentlangano.
Owona Mkhwa Ulungileyo Wokwamkelwa Okunempumelelo
Ixesha Nokunyaniseka
Isantya semibandela. I-emounce- onikezelwa ngeyure ezingama-48 zokwamkela isipho inempembelelo enkulu kunenye iveki ezithunyelweyo kamva. Iimpawu zokuba isipho samkelwe kwaye saxabiseka ngoko nangoko [, ugxininisa isigqibo somnikeli sokupha. Ukuthembeka kubaluleke ngokufanayo. Iileta ezizizo kunye nezikhokelo eziqhelekileyo zingaziva zingeyonto kwaye zide zijongekelele ukuthembana. Nanini na, quka iphetshana elibhalwe ngesandla, i-acdote, okanye iinkcukacha ezithe ngqo ngendlela esiza kusetyenziswa ngayo. Injongo yenze umnikeli azive efana neqabane, hayi intengiselwano.
Ukuzihlaziya Ngokwemilinganiselo Yomntu
Ukwamkelwa kwakho ngokolwazi lwakho. Kubantu bokuqala abanikela ngexesha lokuqala, unxulumano olufudumeleyo olusuka kwilungu lebhodi okanye kwivoti yokuzithandela lungatshintsha. Kubanikeli abaphindaphindiweyo, ingxelo yesiphumo esibalaselisayo ivelisa ingqiqo yokusebenza kunye nokusebenza kwemali.
Ukwaziwa kwejelo elineziqhagamshelanisi ezininzi
Abanikazi babandakanyeka ngeendlela ezahlukeneyo, kwaye ulwamkeleko kufuneka badibane nabo apho bekhona. Sebenzisa intlanganisela yeziqhagamshelanisi ukuqinisa uxabiso: i-imeyili engqalileyo, i-meyile yezentlalo-ntle, iminxeba yoluntu, unxulumano, ukuqaphela iziganeko, kunye nokukhankanya ngqo kwiingxelo zonyaka okanye amaphepha-ndaba. Umjelo ngamnye usebenza injongo eyahlukileyo: i-imeyili yesantya, iposi yexesha elimisiweyo yexesha elizayo ukwenzela uqinisekiso lukawonke-wonke-wonke, kunye neziganeko zolwakhiwo lwengingqi. ukubetha ezi ziphawulo zidala iteyilo olutyebileyo lwemvumelo olunoluvolo olunoyikelweyo lwenjongo yoxabiso [ eyenza abanindi beve beyinyani injalo.
Ukuxelelwa ngeNkcubeko
Enye yezona ndlela zinamandla zokuqaphela umnikeli kukumbonisa umahluko wokwenene wehlabathi owenziweyo. Hamba ngaphaya kwento ezithe ngqo kwaye wabelane ngamabali athile. Umzekelo, endaweni yokuthi “isipho sakho sincede ukondla iintsapho ezingama-500,” chaza umzali omnye owafumana ibhokisi yokutya kunye nempumuzo eyayifumanayo. [[FLT: 0]] idibanisa umnikeli ngemfako nesigqibo sokunika. Ithetha ngoluvo olungenamsebenzi kwingxelo ekhuthazayo kwaye iqinisekisa isigqibo sayo sokudibanisa iifoto, iifoto, kunye neevidiyo xa kunokwenzeka.
Ukubona Amacandelo Eenkonzo Ezahlukahlukeneyo
Abanikeli bexesha lokuqala nabanikazi abancinane
Abanikeli bexesha lokuqala bakwindawo ebuthathaka kulwalamano lwabo nentlangano yakho. Amava alungileyo angaphambili angamisela iqonga lobophelelo lwexesha elide. Zivume izipho zexesha lokuqala kwiyure ezingama-24 ngomdla oshushu ochaza oko iminikelo yabo izakukunceda ekufumaneni. Quka isimemo esisezantsi sokuhlala sidityanisiwe, esifana nokutyikitya iphetshana elishicilelweyo okanye ijelo-mente.
Ukuqukunjelwa Kwamatyala
Abanikeli abaphindayo banikezela ngengeniso ethe ngqo kwaye banciphisa ulawulo lwabo. Bafanele balunikwe ngokukhethekileyo kuba ukuzinikela kwabo kuyaqhubeka kwaye kusoloko kuzenzekela, intsingiselo yabo ayinakufumana inkxaso efanayo ngokwexesha elinye lonikezelo. Boon ephindaphindwayo kwiziganeko eziphambili — iinyanga ezintandathu, unyaka omnye, iminyaka emihlanu — enemiyalezo yobuqu okanye umqondiso omncinane woxabiso. Qiniseka ukuba bayawubona unyuselo lwenkxaso yabo eqhubekayo [ ngohlaziyo olubonisa oko kunokwenziwa zibone ukuba kunokwenzeka.
Abanikeli Abakhulu Nabaxhasi Abacetyiweyo
Abanikeli abakhulu kunye nabacebi abathengi bokwenza utyalo-mali olubalulekileyo kumsebenzi wakho. Ulwamkeleko lwabo kufuneka lube luphezulu, lube lobuqu, luze lulungelelane neemfuno zabo. Banike amathuba akhethekileyo anjengentlanganiso enye ngenye ngokhokelo, utyelelo lwezinxulumani, ukubiza amalungelo, kunye nezimemo kwiziganeko zabucala. Abanikeli abangoogxa bemibutho yenkxaso nje kuphela; bangamaqabane embonweni [[. Abaphathi basoloko bebiza loo ngqwalasela kulwalamano kunokuba izicelo. Cinga ukwenza umnikeli webhunga okanye ilifa lokukhuthaza uluntu oluphezulu.
Isiseko
I-Corporate kunye nesiseko samalungu asebenzisana kunye namaqabane asoloko efuna ulwamkelo olwahlukileyo kunabantu ngabanye abanikela ngemvume. Bangafuna ukufakwa kwegama, ukuvunywa kukawonke-wonke ekukhutshweni, okanye iziphumo ezihambelana neenjongo zabo zobugcisa bengingqi. ngaphantsi kwemfezeko yabo ekhethekileyo yolwaluko [ ukususela ekuqaleni komanyano kwaye babhale phantsi bevumelana ngokwesivumelwano esisemthethweni. Ukunika ingxube ecacileyo kunye namabali abanokuwasebenzisa kunxibelelwano lwabo. Umanyano olunempumelelo lwenkampani lwakhiwe ngoncedo oluluncedo, kwaye ulwaluvo lulungu olungundoqo lwaloo tshintshiselwano.
Iimpazamo Eziqhelekileyo Ezimele Ziphetshwe Ekumgqaleni
Uthungelwano Olutshintshayo
Akukho nto ilulaza inkqubo yolwaluko ngokukhawuleza kunokuguquguquka. Ukuba umniki ufumana umbulelo ngobuqu ngesipho sakhe sokuqala kodwa emva koko akavi nto kunyaka olandelayo, baza kuvakalelwa kukuba bangayithandi. badala ikhalenda yonxibelelwano ecwangcisiweyo [ eqinisekisa ukuba wonke umnikeli ufumana iindawo zokuchukumisa ezithe rhoqo, ezinentsingiselo ezisekelwe kwicandelo labo. Ukungaguquki kwakha intembeko kwaye kubonisa ukuba uxabiso luyinxalenye yesithethe sentlangano, hayi isiganeko sexesha elinye.
Imiyalezo Eluhlobo oluthile okanye Engekhoyo
Yenza iileta eziqala ngo- “Mhlobo Othandekayo” okanye ezilela ukubhekisela kwimpembelelo ekhethekileyo yeso sipho sokuba intlangano ayizange ithathe ixesha lokuzinika ulwamkeleko. [[FLT: 0] uxabiso olungakonakalanga lungenza umonakalo omkhulu kunelilungileyo [[ ngokumenza umnikeli azive ephantsi. Ukufakelwa kwinkqubo yokuphatha umnikeli okukuvumela ukuba ufumane kwaye usebenzise ulwazi ngendlela ephumelelayo. Kwanobuntu obulula — obuquka igama lomnikeli, isixa sesipho, nesigwebo ngocwangciso oluxhaswayo — kungaphucula ngokuphawulekayo ukusebenza kwakho.
Ukubujonga Ngokungaphezulu Ubugosa
Ukwamkelwa lilungu elibalulekileyo lomphathi, kodwa asingomfanekiso uphela. Igosa liquka unxibelelwano oluqhubekayo malunga nendlela ezisetyenziswa ngayo iimali, ukuvela ngaphaya kolawulo lwemali, kunye namathuba okunika abanikeli ukuba benze into engaphaya kokunikela. [[FLT: 0]]] ileta yolwazi inamandla kuphela njengomphathi oyingqongileyo [. Ukuqinisekisa ukuba abanikeli bafumana uhlaziyo rhoqo, iingxelo zonyaka, kunye nezimemo zokunikezela ngengxelo.
Ukusilela Ukulinganisa Impembelelo
Ngaphandle komlinganiselo, akunakwenzeka ukwazi ukuba imigudu yakho yolwaluko iyasebenza na. Imigca efana nesantya sokunikezela ngemvume, umyinge wokubuyisela isiphiwo, ubungakanani obuqhelekileyo besipho ngexesha, kunye nolwaneliseko oluninzi. Sebenzisa uhlolo lokuqokelela ingxelo engqalileyo[ kubanikezeli malunga namava abo ngoxabiso. Olu lwazi lukuvumela ukuba ucoce indlela oya ngayo kwaye unike oovimba bakho kwimicimbi abanikezela ngeziphumo ezingcono.
Ukwakha Isakhelo Sokugqalwa Ngoosomashishini
Ukucwangcisa nokuHlanganisa
Inkqubo yolwaluko ayinakuphumelela ngaphandle kokuceba ngesiquphe kunye nezibonelelo ezaneleyo. hlela ipesenti ethile yoqingqo-mali kwimisebenzi yobuphathi, kuquka ulwamkelelo. Olu cwangciso lugubungela iindleko ezifana nokubulela amakhadi, iposi, iziganeko zolwaluko, izipho ezincinane, kunye nezixhobo ze-software. Ziphuhlise ucwangciso lokuqaphela ezidwelisa iincopho zecandelo ngalinye lomnikezeli, iilayini zexesha, kunye namalungu abasebenzi abanoxanduva. Isicwangciso kufuneka sibuyekeze kwaye sihlaziswe rhoqo ngeziphumo zeziphumo.
Ubuxhakaxhaka bobugcisa obugudisayo
I-software yolawulo (CRM) ibalulekile kulwahlulo lolinganiso. I-CRM elungileyo ikuvumela ukuba ulandelele imbali, amacandelo, abanikeli abasuka kumsebenzi onzima, iileta ezibulelayo, ucwangciso lokulandela-i, kunye nokulinganisa ukuganana. i-technology yenza kube nokwenzeka ukwenza umlinganiselo wobuqu [[ ngaphandle kokufuna iqela elikhulu. Sebenzisa i-auto ukwenzela ulwamkelo oluqhelekileyo kodwa usoloko wongeza umaleko wobuveleli babantu ukuqinisekisa ukunyaniseka. Kwinkqubo enkulu, kuquke iphetshana elibhalwe ngesandla okanye umnxeba wobuqu.
Isebe lokuqeqesha
Ukwaziswa ngumgudu weqela. Bonke abasebenzi kunye namatshantliziyo asebenzisana nabanikeli kufuneka baqonde ukubaluleka kombulelo kwaye baqeqeshwe kwimisebenzi elungileyo. Yenza impucuko apho uxabiso lungumsebenzi womntu wonke. Amalungu ebhodi, abasebenzi benkqubo, kunye nabasebenzi bolawulo bonke bangenza indima ekuqondeni abanikeli. Ukukhupha izikripti, isikhokelo, kunye nemigaqo ecacileyo ukuze unxibelelwano lungaguquguquki xa kusenjalo ukusetyenziswa kwentetho yobuqu.
Imizekelo yehlabathi lokwenene yoluvo olusebenzayo lomsebenzi
Imibutho emininzi iye yakha iinkqubo zokwazisa ezinamandla ezisebenza njengemizekelo kwicandelo. Smithian Institution inenkqubo equlathelweyo yobulungu enika imigangatho enyukayo yokufikelela nokunconywa njengezibonelelo inyusa inkxaso, kuquka emva--mfono-mfono-mfono-mfono-mfono kunye neengxoxo ezizodwa. [[FLT]] uMelika-Red Cross [[ usebenzisa intlanganisela-msko yobung, iziqinisekiso zobuqu, kunye nokuvuselelo lwentlekele ukugcina izibonelelo ezichaziweyo zithe kratya phakathi kobugxandu, kunye nokusebenzisana kwabantwana abasebenzisa rhoqo inkxaso kubantwana, ukusetyenziswa kwabo ngokweenza inkxaso, kunye nokutshintsha isiphumo sesiphumo sobuzwe phakathi koncedo. .]. [IS.IS.[IS.IS.] Izilongo lophando lophando [FLT
Ngelixesha indlela yokungena kwentlangano nganye kufuneka ilungelelaniswe kwimisebenzi yayo engaqhelekanga kunye nabaphulaphuli, umsonto oqhelekileyo uyinto eyenziwa ngesiqu. Le mibutho ibonakalisa uxabiso njengomsebenzi ongundoqo wemisebenzi yayo, hayi njengento ekhawulezileyo. Iveliswa kwinkqubo, iqeqesha amaqela ayo, kwaye ilinganisa ngokuqhubekayo impumelelo yemigudu yayo. Isiphumo sisiseko esinyanisekileyo, esithenjiswe umni oxhasa umsebenzi wayo unyaka ngamnye.
Isiphelo
Ukunconywa noxabiso asizizo izinto ezidityanisiweyo kubuchule bokubonelela; zizinto ezibalulekileyo kumsebenzi woncedo ozinzileyo. Xa abanikeli bevakalelwa kukuba baxabisekile ngokwenene kwaye bebona impembelelo ecacileyo yeminikelo yabo, baba ngamaqabane asebenza ubomi bonke azinikeleyo kulo msebenzi. Iintlangano ezibeka isiseko sokuthembana, ukunyaniseka, kunye nenjongo eyabelanayo eqhubeka kutshintsho lwezoqoqosho nolawulo.
Indlela engaphambili ifuna isibopho: ukwandisa ubuncwane, uqeqesho lweqela lakho, ubugcisa bokuxhathisa, kwaye usoloko ubeka amava omnikeli kumbindi wemigudu yakho. Yonke imbulelo-unil ulutyalo kwixa elizayo lomsebenzi wakho. Ngokubeka uxanduva olubalulekileyo, uguqula umbulelo ube yinjini enamandla yokukhula, impembelelo, kunye noluntu. Abaxhasi bomsebenzi wakho abangokuxhasanga nje ukuxhasa iprojelo; bakuphathise ngemilinganiselo namathemba abo. Uzuko oluthetha ngokusuka entliziyweni kwaye lubonisa ngezenzo.