Table of Contents

Uma ufinyelela kuhulumeni wakho − kungakhathaliseki ukuthi kuwumkhandlu wedolobha lendawo, inxusa likahulumeni, noma umnyango kahulumeni − usebenzisa ilungelo eliyisisekelo lokuxhumana nabameleli nezisebenzi zakho ezikhethiwe. Ukuqonda indlela izinhlangano zikahulumeni ezithola ngayo, inqubo, nokusabela emibhalweni yezakhamuzi kungakusiza ukuba uqondise isimiso ngendlela ephumelelayo futhi ubeke amathemba angokoqobo ukuthi uzoyithola nini futhi kanjani impendulo.

Ukuxhumana kukahulumeni kuye kwaqala kakhulu eminyakeni edlule. Okwake kwancike ngokuyinhloko ezincwadini ezibhalwe ngesandla nasezingcingoni kuye kwanda kwahlanganisa ama-imeyili, amafomu e - Internet, imiyalezo yezokuxhumana, namapulatifomu ayinkimbinkimbi. Lo mqondisi okwaziyo uyokuhambisa kuzo zonke iziteji zenqubo kahulumeni, kusukela ngesikhathi umyalezo wakho utholakala ngaso kuze kube yilapho uphenywa.

Ukuqonda Iziteshi Zokuxhumana Zikahulumeni

Ohulumeni banamuhla banikeza izakhamuzi izindlela eziningi zokuxhumana, ngamunye enezinzuzo zakhe kanye nezikhathi zokusabela ezivamile. Ukwazi ukuthi imuphi umzila okufanele uwusebenzise kungathinta kakhulu indlela okukhulunywa ngayo ngokushesha nangempumelelo ngayo.

Izindlela Ezingokwesiko Zokukhulumisana

Izingcingo zihlala zingezinye zezindlela eziqondile zokuthintana namahhovisi kahulumeni. Uma ushayela inxusa likahulumeni ucingo, ungafinyelela ku-osebenzayo, i-octal system, noma ushiya i-memoter. Izinhlangano eziningi manje zisebenzisa izikhungo zokushayela ucingo nezisebenzi eziqeqeshiwe ezingaphendula umbuzo wakho ngokushesha noma zithumele ucingo emnyango ofanele. Ukuxhumana ngocingo kusiza kakhulu ezindabeni eziphuthumayo noma lapho udinga ukucaciswa ngokushesha ngemibuzo elula.

Izinhlamvu ezibhaliwe, nakuba zingavamile kakhulu namuhla, zisamukeleka futhi zihlelwe yiwo wonke amahhovisi kahulumeni. Ezinye izakhamuzi zikhetha lendlela ngokukhononda okusemthethweni noma lapho zenza umbhalo ogciniwe wokuxhumana kwazo. Izincwadi zihlolwa ngezimiso zemishini uma zithola i-ligister futhi zithunyelwa ngokufanayo kuma-imeyili.

Izinqubo Zokuxhumana Ezisetshenziswa Ezingobuchwepheshe

I-imeyili isiye yaba enye yezindlela eziyinhloko izakhamuzi ezizisebenzisayo ekuthintaneni namahhovisi kahulumeni. Isikhathi esivamile sokusabela kwama-imeyili athunyelwa ezikhungweni zokuxhumana zikahulumeni siyizinsuku ezintathu kuya kweziyishumi, nakuba lokhu kungahluka kakhulu kuye ngenhlangano nangokuyinkimbinkimbi kophenyo lwakho.

Izindlela zolwembu nama - web ezisezingeni le - Internet ziye zathandwa kakhulu ngoba zivumela izinhlangano ukuba ziqoqe ukwaziswa ngendlela ejwayelekile. Lezi zimo zivame ukuhlanganisa uhlu lwezinombolo ezilula, ama - collection, kanye namasimu adingekayo aqinisekisa ukuthi inkampani ithola konke ukwaziswa okudingekayo, okungase kusheshise inqubo yokusabela.

Izindawo zezokuxhumana zezenhlalo njenge-Twitter, Facebook, ne-Instagram ziye zavela njengezindlela ezintsha zokuxhumana nohulumeni. Amanxusa amaningi manje ayaqhubeka ekhona ngezokuxhumana futhi aphendule izakhamuzi ngokubuza ngala mapulatifomu, ikakhulukazi ngezicelo zokwaziswa ezivamile noma izinto ezikhathaza umphakathi.

Izimiso Zezicelo Ezikhethekile

Ohulumeni abaningi bendawo baye basebenzisa izimiso ezingu-31", iziteshi ezishisayo nezinezinombolo lapho izakhamuzi zingabika khona imigodi, izibani zomgwaqo eziphukile, noma izinkonzo zedolobha. Lezi zimiso zinikeza izinombolo zokulandelela ukuze ukwazi ukubheka isimo sesicelo sakho kuyi-inthanethi.

Ukuze ucele amarekhodi kahulumeni noma amaphepha, i-Freedom of Information Act (FOIA) esilinganisweni sikahulumeni nemithetho efanayo evulekile esemthethweni ezweni nase amazingeni endawo inikeza izinqubo ezithile ezizonikezwa ngokushesha okukhulu uma ibhekiswe ngokuqondile ehhovisi le-FOIA lenhlangano noma isici senhlangano okholelwa ukuthi inawo amarekhodi owafunayo.

Funda futhi udlulisa umyalezo wokuqala

Lapho isigijimi sakho sifika ehhovisi likahulumeni, singena enqubweni ehlelelwe ukuqinisekisa ukuthi akukho okungenayo phakathi kwemifantu.

Izimiso Zokwazi Ukuziphilisa Ezizenzakalelayo

Izinhlangano eziningi zikahulumeni zisebenzisa izimiso ezizihambelayo ukuze zivume ngokushesha ukuthi umyalezo wakho utholakele. Lokhu kuvuma kufike nge-imeyili emizuzwini noma ngamahora futhi kufeze izinjongo eziningana: kuqinisekisa ukuthi wamukelekile, kunikeza inombolo yokulandelela, futhi kubeke amathemba okuthi ungalindela ukusabela okuncane.

Lempendulo ezizenzekelayo akuzona impendulo yokugcina kumbuzo wakho .Iziqinisekiso nje ukuthi umyalezo wakho ungene esimisweni. Ukuvuma kungahlanganisa ukwaziswa okuphathelene nezikhathi zokusabela ezivamile, ama-iphasimente okubuza imibuzo, noma iziyalezo zokulandela uma indaba yakho iphuthuma.

Ukuhlelwa Komyalezo Nokumiswa Kwawo Kusengaphambili

Uma sekwamukelwe, imiyalezo ibekwa ngokwezici eziningana. Amahhovisi kahulumeni ahlukanisa ukuxhumana okungenayo ngendaba, ukuphuthuma, ukuba yinkimbinkimbi, nomnyango ohlonyiswe kangcono ukusingatha lendaba. Lenqubo yokuhlukanisa ingasetshenziswa ngokwengxenye ngokusebenzisa i-software eqanjiwe, noma ingenziwa ngesandla ngezisebenzi eziqeqeshiwe.

Amazinga aphambili ahlelwa ngokwendlela yokubuza. Izimo eziphuthumayo, izindaba ezithinta ukuphepha komphakathi, noma izinkinga ezisheshayo ukuzwela zithathwa ngokuzilawula. Izicelo zokwaziswa noma imibuzo evamile ilandela izinombolo zesikhathi sokusebenza. Imishini isikisela ukuthi zingaba khona isikhathi sokuxazulula amacala kusukela ezinsukwini eziyishumi kuya emasontweni ayisishiyagalombili, kuye ngokuthi yinkimbinkimbi.

Izimiso zokuphatha izihloko

Imishini, ikakhulukazi leyo ethola izicelo eziningi, kufanele isebenzise izimiso zokulawula ama-electronic nama-tec asekelwe ku-web ukuze ifeze izicelo. Lezi zimiso zenza irekhodi lenombolo lokubuza kwakho, uyinike isikhombi esiyingqayizivele, futhi uyilandele kuzo zonke izigaba zenqubo yokuphendula.

Izimiso zanamuhla zokulawula ubuhlobo (CRM) zivumela amalungu amaningi ezisebenzi ukuba angene ngesikhathi esisodwa emininingwane yecala, ahlanganise amanothi, ahlanganise amabhukwana, futhi alungise isimo ngesikhathi sangempela. Lokhu kuvimbela ukusabela okuphindwayo futhi kuqinisekisiwe uma icala lakho lidluliselwa phakathi kweminyango noma phakathi kwamalungu ezisebenzi.

Isabelo Ezindaweni Ezifanele Zomsebenzi Nezezomnyango

Ngemva kokuba umyalezo wakho uwiwe futhi ubekwe ngokwesigaba, kumelwe ufinyelelwe kumuntu olungile noma iqembu elingakhuluma ngokukhathazeka kwakho. Lenqubo yokungena ibalulekile ukuze uqikelele ukuthi uthola impendulo enembile newusizo.

Izakhiwo Zomnyango Nokusetshenziswa Ngokukhethekile

Izinhlangano zikahulumeni zihlelwe zaba iminyango ekhethekile noma amahlelo, ngayinye isingatha izinhlobo ezithile zezindaba. Ngokwesibonelo, uhulumeni wezwe ungaba neminyango ehlukene yezokuthutha, yezokwelapha, yesivikelo sendawo ezungezile, nemali.

Izinhlangano ezivame ukuthintwa zihlanganisa i-Department of Veterans Affairs, Internal Revolution Service, Social Security Administration, Department of State, ne-Immigration Services yase-U. Lezi zinkampani ezineziteshi eziphezulu ziye zasungula izimiso eziyinkimbinkimbi zokuthumela imibuzo emaqenjini akhethekile.

Umsebenzi Wesigungu Nezinkonzo Zokusingatha Izinkinga Zebandla

Uma uthintana nehhovisi lommeleli wakho okhethiwe kunokuba uthintane nenhlangano ngokuqondile, uphenya kwakho kungena enqubweni ehlukile kodwa ehlobene nayo. I-Casecosec ibhekisela ekuphenduleni noma izinkonzo amalungu eKhongolo anikeza abameleli abafuna usizo, ngokuvamile nenhlangano kahulumeni.

Amahhovisi e-Congression aqasha izisebenzi ezisebenza ngokunenzuzo ekusizeni abasebenzi abasebenza nge-operal uhulumeni. Izicelo ezivamile zezezimali zihilela izicelo ze-Social Security, i-odore's, noma ezinye izinzuzo zikahulumeni; ukuthola umbhalo olahlekile noma inkokhelo engokwakhiweni kwenhlangano; noma usizo ezindabeni zokufuduka. Uma izisebenzi zenhlangano zithintana nenxusa elikunakekelayo, izinhlangano ngokuvamile ziyasabela kulokhu kubuza, nakuba kuneziqondiso zokuziphatha ezilawula lokho abameleli abangakwenza futhi bangakwazi ukukwenza.

Ukusakaza Imisebenzi Nesabelo Sabasebenzi

Kuwo wonke umnyango, izigijimi ezingenayo zisakazwa phakathi kwamalungu ezisebenzi akhona. Ezinye izinkampani zisebenzisa izimiso ezisebenzisa imishini ezisakaza amacala ngokusekelwe ekusebenzeni okukhona kwamanje, kuyilapho ezinye zinabaphathi abawabela ngezandla amacala asekelwe ebukhalini bezisebenzi, ukutholakala kwazo, kanye nobunkimbinkimbi bezifo.

Amalungu asebenzayo abelwe icala lakho anomthwalo wemfanelo wokucwaninga lendaba, ukuqoqa ukwaziswa okudingekile, ukuxhumana nozakwabo noma abaphathi uma kudingeka, nokubhala impendulo.

Inqubo Yokubukeza Nokucwaninga

Lapho umyalezo wakho ufika eqenjini lezisebenzi, baqala umsebenzi wokuqonda isimo sakho nokuthola ukusabela okufanele.

Ukuqoqwa Kokwaziswa Nokuqinisekiswa

Kwimibuzo eminingi, izisebenzi kumelwe ziqoqe ukwaziswa okwengeziwe ngaphambi kokuba ziphendule. Lokhu kungahilela ukubheka amarekhodi akho emitholazweni yezinhlangano, ukubheka imithetho ehlobene nemithetho, ukubukeza iposi edlulileyo, noma ukuhlola isimo sesicelo noma isicelo osingenisile.

Kwezinye izimo, ilungu lezisebenzi kungase kudingeke lithintane nawe ukuze licacise noma lithole ukwaziswa okwengeziwe. Izinhlangano eziningi ziqondisa izisebenzi ukuba zithumele impendulo engxoxweni eyinkimbinkimbi emacaleni engeziwe esikhathini esithile phakathi kwamasonto amabili nayisithupha ngemva kokuthola i-lista ukuze kulungiswe isimo. Lokhu kuxhumana kukwenza wazi ukuthi icala lakho lisebenza ngokuqhubekayo, ngisho noma isinqumo sokugcina singakatholakali.

Ukubukeza Okungokomthetho Nokungokwesimiso

Ukusabela kukahulumeni kumelwe kuvumelane nemithetho esebenzayo, imithetho, nezimiso zezinhlangano. Kusengathi uma zidingidwa izindaba eziyinkimbinkimbi noma ezibucayi, izisebenzi kungadingeka zithintane neseluleko somthetho, ochwepheshe bezimiso, noma abaphathi ngaphambi kokuba ziphendule. Le nqubo yokubukeza iqinisekisa ukuthi ukwaziswa okunikeziwe kunembile nokuthi noma yiziphi izenzo ezithathweyo zifanelekile ngokomthetho.

Imithetho yangasese futhi ithinta indlela izinhlangano ezingasabela ngayo. Kumelwe zihlole ukuthi ungubani kanye nemvume yakho yokwamukela ukwaziswa okuthile ngaphambi kokuchaza amarekhodi akho noma imininingwane ngecala lakho.

Ukubambisana Ngaphesheya Kwamaqembu

Ezinye izicelo zithinta iminyango eminingi noma ngisho amazinga kahulumeni amaningi. Kulezi zimo, ilungu lezisebenzi elisingatha udaba lwakho kumelwe lixhumane nozakwakho kwamanye amahhovisi ukuze lihlanganise impendulo ebanzi. Lokhu kuthatha isikhathi esengeziwe kodwa kuphumela ekuphenduleni umbuzo wakho ngokuphelele nangokunembile.

Izinhlobo Zikahulumeni Ziyasabela

Ukusabela kukahulumeni emilayezweni yesakhamuzi kunezici ezihlukahlukene kuye ngokuthi ubuza kuphi nokuthi ucelani. Ukuqonda lezi zimpendulo ezihlukene kukusiza ukuba wazi ukuthi yini okumelwe uyilindele.

Ukusabela Kokwaziswa

Izazi eziningi zicela ukwaziswa − ukuthi zingafaka kanjani ekutholeni amafomu ohlelo, ukuthi yiziphi izincwadi ezidingekayo, ukuthi zingatholaphi ifomu elithile, noma umthetho othile usebenza kanjani esimweni sakho. Izimpendulo zokwaziswa zinikeza imininingwane eceliwe, ngokuvamile ngokuxhumana namawebhusayithi afanele, amafomu, noma imithombo eyengeziwe.

Lokhu kusabela kungase kuchaze izimfuneko ezifanelekile zohlelo lukahulumeni, ukucacisa isikhathi esimisiwe sezicelo noma izikhalo, ukunikeza ukwaziswa kokuxhumana kwehhovisi elifanele, noma ukutshela ukuba uthole imithombo etholakala obala lapho ungathola khona ukwaziswa okwengeziwe. Amahhovisi angamalungu ngokuvamile abhekisela ezikhungweni zikahulumeni ezifanele, futhi ngezinye izikhathi aqoqe futhi anikeze amawebhusayithi noma izinto zokukhomba emahhovisi awo ukuze asize kulemibuzo.

Isimo Siyavuselelwa Nemibiko Yentuthuko

Uma ubuza ngesimo sesicelo, isicelo, noma isimo esisesenzeka kakade, impendulo izakunikeza inguquko lapho izinto zimi khona. Lokhu kungahlanganisa ulwazi lwezinga lokulungisa inqubo yakho, noma yiluphi ulwazi oludingekayo, noma iluphi ulwazi olulinganiselwayo lwesikhathi sokuqedela, noma izincazelo zanoma yiluphi ulibaziseko.

Ngezindaba eziqhubekayo, ungase uthole ukuma okuningi kokuzivuselela ngokuhamba kwesikhathi njengoba isimo sakho siqhubeka ngezigaba ezihlukahlukene zokubukeza noma ukuhlaziya.

Ukusabela Okuqondile

Eminye imilayezo idinga ukuba uhulumeni athathe isinyathelo esiqondile kunokumane anikeze ukwaziswa. Ukusabela okuqondiswe kungase kuhlanganise ukulungisa ifomu, ukulungisa iphutha emarekhodini akho, ukukhipha inkokhelo noma i-refrend, ukuhlela ukumisa noma ukuhlola, noma ukuqala ukuhlola ukukhononda.

Uma kudingeka isinyathelo, impendulo ichaza ukuthi isiphi isenzo esizothathwa, i-stames yesikhathi esilindelekile yokuqeda, nanoma iziphi izinyathelo ezilandelayo odinga ukuzithatha. Ungathola ukuxhumana okulandelayo uma isenzo sesiqediwe.

Ukusabela Okuqhubekayo

Ngezinye izikhathi ihhovisi olithintayo alilona elilungile ukusingatha umagazini othile. Kulezi zenzakalo, uzothola impendulo ekuqondiseni kwi-authrip elungile, umnyango, noma ihhovisi. Ukusabela okuhle kokuhlola akukutsheli ukuthi uthintane nendawo engafanele . Zikunikeza ukwaziswa okuqondile ngokuthi ubani ongakusiza, kuhlanganise nokwaziswa kokuthintana nawe, futhi uma kungenzeka, incazelo emfushane yokuthi kungani lelo hhovisi lifanele ukukhathalela kwakho.

Kwezinye izimo, ihhovisi owaqala walithola lingase lithumele umyalezo wakho emnyango ofanele ozowuthumela, ligcine lisiphuca umfutho wakho.

Izicelo Zokwaziswa Okungeziwe

Uma inkampani idinga ukwaziswa okwengeziwe kuwe ngaphambi kokuba iphendule ngokugcwele, uzothola isicelo semininingwane eyengeziwe. Le mpendulo ichaza ukuthi yikuphi ukwaziswa okudingekayo, kungani kudingekile, ukuthi ingakunikeza kanjani, nokuthi yini engenzeka uma inkampani ikwamukela.

Ukusabela ngokushesha kulezi zicelo kuyasiza ekugwemeni ukulibala ekuxazululeni umbuzo wakho. Le nhlangano ayinakuqhubeka kuze kube yilapho bethola ukwaziswa okuceliwe kuwe.

Ukusabela Kwezikhathi Nethonya Lazo

Omunye wemibuzo evame kakhulu ebuzwa izakhamuzi ukuthi “Kuyothatha isikhathi esingakanani ukuthola impendulo? ”

Izikhathi Ezivamile Zokusabela

Izicelo zokwaziswa ezilula zingase ziphendulwe ngemva kwezinsuku ezimbalwa zebhizinisi, kuyilapho izindaba eziyinkimbinkimbi ezidinga ukucwaninga, ukusebenzelana, noma ukubukezwa kwemithetho kungathatha amasonto noma ngisho nezinyanga ezimbalwa.

Izimo eziphuthumayo zihlela izicelo ngokulandelana kwe-lista. Isikhathi esithatha ukuphendula isicelo sizohluka kuye ngokuthi isicelo siyinkimbinkimbi kangakanani nanoma isiphi isiqinisekiso sezicelo esisasele kakade enkampanini.

Lezi zisulu zinikeza umbono wokuthi kufanele ulindele impendulo, nakuba izikhathi zangempela zokusabela zingase zihlukane.

Izici Ezithonya Ukusabela Ngejubane

Ukuyinkimbinkimbi kombuzo wakho kuyisici esiyinhloko, okuyimibuzo elula enezimpendulo eziqondile kuxazululwa ngokushesha kakhulu kunezindaba ezidinga ukucwaninga okukhulu, ukuhlaziya okungokomthetho, noma ukusebenzelana kweminyango eminingi.

Umthamo wemibuzo i-aunt seaunt uphatha futhi izikhathi zokusabela. Phakathi nezikhathi zokuphakama kwenani noma ngemva kwezenzakalo ezinkulu ezibangela imiqulu ephezulu yokuxhumana kwezakhamuzi, izikhathi zokusabela zingaba zinde kunendlela evamile. Amazinga okusebenza nokutholakala kwempahla ngaphakathi kwe-authonson nawo athinta isivinini sokusebenza.

Ukuphelela komyalezo wakho wokuqala nakho kubalulekile. Uma unikeza konke ukwaziswa okudingekile ngaphambi kwendaba, kuhlanganisa izinombolo zendaba, izinsuku, amagama, kanye nemininingwane ethile ngesimo sakho.[1] Isitafu singaqala ukusebenza ebhokisini lakho ngokushesha. Imibuzo engaphelele idinga ukubuyisela nokuxhumana ukuze kuqoqwe ukwaziswa okulahlekile, ukunweba isikhathi sonke.

Inqubo Exoshiwe

Ezinye izimo zidinga ukusingathwa ngendlela engcono. Izimo eziphuthumayo, izindaba ezithinta ukuphepha komphakathi, noma izimo ezihilela isikhathi esiseduze ezivame ukuthathwa kuqala. Isicelo sizophendulwa uma ukuntuleka kokwelashwa okungacatshangelwe kungalindeleke ukuba kubangele usongo ekuphileni noma ekulondekeni ngokomzimba komzimba womuntu. Okwesibili, uma kuphuthuma ukwazisa umphakathi ngomsebenzi ongokoqobo noma obizwa ngokuthi uhulumeni we-Federal, uma kwenziwa umuntu ohileleke ngokuyinhloko ekusakazeni ulwazi, isicelo sakhe siyophendulwa.

Uma ukholelwa ukuthi isimo sakho sidinga ukusingathwa ngokufanele, chaza ngokucacile ukuthi kungani umbiko wakho wokuqala futhi unikeze imvume esekelayo uma ikhona. Nokho, qaphela ukuthi ukuhlaziya kugcinelwe izimo eziphuthumayo ngempela, hhayi nje ukukusiza.

Inqubo Yokulawula isilinganiso sokuzimela nokuvumela

Ngaphambi kokuba uthunyelwe impendulo, ngokuvamile isetshenziswa ngokulawula nokuvumela izinqubo ukuze kuqinisekiswe ukunemba, ukuphelela, nokufaneleka.

Ukubukeza Okuphambili

Izinhlangano eziningi zikahulumeni zidinga ukubukezwa kobucukubhede ngaphambi kokuba zithunyelwe, ikakhulukazi emacaleni ayinkimbinkimbi, izindaba ezibucayi, noma izinxulumano ezibeka isimiso noma inqubo. Abaqondisi bahlola ukuthi impendulo ithinta ngokunembile ukubuza kwesakhamuzi, inikeza ukwaziswa okulungile, ihambisana nemithetho efanelekile nezimiso, futhi ilondoloza isimo esifanelekile.

Lokhu kubukeza kunezela isikhathi esihambisana nesikhathi sokusabela kodwa kusiza ekuqinisekiseni izinga nokungaguquguquki kwezokuxhumana zikahulumeni.

Amasheke Angokomthetho Namagunya

Ngezindlela ezithile zokusabela − ngokwengxenye lezo ezihilela ukuchazwa komthetho, izenzo zomthetho, noma ukukhululwa kwamarekhodi ngaphansi kwenkululeko yemithetho yokwaziswa − izisebenzi ze-gal zingahlola ukusabela okuhlongozwayo ngaphambi kokuba ithunyelwe. Lokhu kuqinisekisa ukuthi inxusa alikwambuli ukwaziswa okuvikelwe ngokuphandle, lenze izinkulumo ezingabekezeleki ngokomthetho, noma liziphathele ezenzweni ezingaphaya kwegunya lalo.

Ukuqinisekiswa Ngokunembile

Amalungu asebenzayo aqinisekisa ukunemba kolwazi ngaphambi kokuba lufakwe ezimpenduloni. Lokhu kungahilela ukubheka amaqiniso kabili emithonjeni enegunya, ukuqinisekisa isimo samanje sezinhlelo noma amabhokisi, noma ukuqinisekisa ukuthi ulwazi lokuxhumana kanye nezixhume zisekhona.

Ukuthunyelwa Kwezimpendulo

Uma impendulo isiqediwe futhi ivunyelwe, inikezwa wena ngeshaneli elifanayo olisebenzisela ukuxhumana nenxusa, noma ngendlela yakho yokuxhumana ethandekayo uma uchaza eyodwa.

Ukusabela

Ukusabela ku-imeyili sekuyindlela evame kakhulu yokuxhumana nohulumeni. Kuyashesha, kwenzela bobabili abahlangene irekhodi elizenzekelayo, futhi kuvumela ukuba kufakwe kalula amaphakethe noma ama-intshi engeziwe.

Ngezindaba ezingokomthetho noma uma zifunwa umthetho, izinhlangano zingathumela izincwadi ezibhaliwe ngeposi. Ezivame ukusetshenziswa ezinqumweni ezingokomthetho, izaziso ezingokomthetho, noma lapho zixhumana nezakhamuzi ezingenayo i-imeyili.

Izingcingo zingase zisetshenziselwe izindaba eziphuthumayo, lapho ingxoxo yomuntu siqu ingaba usizo, noma lapho ilandela izindaba eziyinkimbinkimbi.

Umnikeli nokugcina-Qobo

Izinhlangano zikahulumeni zilondoloza amarekhodi okuxhumana kwazo nezakhamuzi. Le mibhalo ifeza izinjongo eziningi: iveza umlando wokusebenzelana kwakho nenhlangano, inikeza ukukhomba uma imibuzo iphakama kamuva, isekela ukulandisa nokubonakala, futhi isiza izinhlangano ukuba zilandele izinqubo futhi zithuthukise izinkonzo.

Kufanele futhi ugcine amarekhodi akho ezokuxhumana nohulumeni, kuhlanganise namakhophi emiyalezo oyithumelayo, ukusabela otholayo, izikhombo noma izinombolo zezenzakalo, amagama ezisebenzi okhuluma nazo, nezinsuku zazo zonke izigijimi.

Ukukhulumisana Okuqhubekayo Nokuqhubekayo

Uphenyo lwakho lokuqala nempendulo yenhlangano kungaba ukuqala kwengxoxo eqhubekayo, ikakhulukazi ezindabeni eziyinkimbinkimbi.

Isikhathi Sokulandela

Uma ungatholanga impendulo phakathi kwe-parames eboniswa yi-tearch, kulungile ukulandelela phezulu. Uma ukhona, phawula umyalezo wakho wokuqala, hlanganisa noma iliphi icala noma inombolo yokukhomba onikiwe, futhi buza ngesizotha ngesimo sokubuza kwakho.

Kumelwe futhi ulandele uma impendulo oyitholile ingawuxazululi ngokugcwele umbuzo wakho, uma udinga ukucaciswa kokuthile empendulweni, uma isimo sakho sishintshile kusukela ekubuzeni kwakho kwasekuqaleni, noma uma unokwaziswa okwengeziwe okungase kuthinte isimo sakho.

Izindlela Zokuhlaziywa

Uma unganelisekile ngempendulo oyitholayo noma uma indaba yakho ingakaxazululwa, izinhlangano eziningi zinezimiso zokukhipha izindleko. Lokhu kungahilela ukucela ukukhuluma nomphathi, ukudlulisa isikhalo noma ukunxusa okungokomthetho, ukuthintana nenxusa lenhlangano, noma ukuzama ukufinyelela ummeleli wakho okhethiwe ukuze athole usizo.

Ombudsman are charged with collecting and evaluating all of the facts regarding a matter as a neutral investigator. They determine if there was an error, unfairness or harm by the agency involved, or no basis to the complaint. Many government agencies have ombudsman offices that serve as neutral parties to help resolve disputes between citizens and the agency.

Usizo Lwengqungquthela

Lapho izakhamuzi zinenkinga yokuthola izimpendulo ezinhlanganweni zikahulumeni noma zixazulule izindaba ngezindlela ezivamile, zingafuna usizo kubameleli bazo bobulungu. Izinkulungwane zabantu unyaka ngamunye zithintana nabameleli bazo abakhethiwe ukuze zithole usizo lokufinyelela izinhlelo zikahulumeni. Abameleli abagunyaziwe nezisebenzi zabo bavame ukunikeza izicelo kuhulumeni ngenxa yezingxenye zabo.

Izinhlangano ezizimele zivame ukusabela ekukhathaleleni kobuphoqelelo, nakuba kunemingcele yokuthi bangaki abameleli abangangenela ezinqubweni zezinhlangano. Amahhovisi enhlangano angacela ukwaziswa ngecala lakho, anxuse ukucabangela okusheshayo, ahlele ukumiswa, futhi enze izinkonzo ezifanayo ukuze asize ekuqhubeleni phambili isimo sakho.

Ubuchwepheshe Nokuxhumana Kukahulumeni Wanamuhla

Ubuchwepheshe buye bashintsha indlela ohulumeni abaxhumana ngayo nezakhamuzi, ngokuvamile benza le nqubo isheshe, icace ngokwengeziwe futhi ifinyeleleke kalula.

Izimiso zokulawula ubudlelwane eziqinile

Amahhovisi kahulumeni anamuhla asebenzisa ngokuqhubekayo izimiso eziyinkimbinkimbi zokulawula ubuhlobo (CRM) ukuze alandele futhi alawule ukuxhumana kwezakhamuzi. I-Constituent Management System i-patimente international system futhi iqinisekisa ukuthi zonke izicelo zifunwa kusukela ekuqaleni kuya ekugcineni. Ngokuthuthukisa ukusabela nokulandisa, kusiza amahhovisi omphakathi ukuba aqinise ubuhlobo nezindawo akhonza kuzo.

Lezi zimiso zivumela izisebenzi ukuba zikwazi ukuthola yonke imilando yokuxhumana nezakhamuzi, zilandelele amacala kuzo zonke izigaba zokuzilungisa, zikhiphe imibiko ngezikhathi zokusabela nezindaba ezivamile, futhi ziphawule izici ezingase zibonise izinkinga ezidinga ukunakekelwa kwesimiso sezinto.

Izinketho zezembobo zolayini kanye nokukhetha ulwembu

Izinhlangano eziningi manje zinikeza amatheku lapho izakhamuzi zingafaka khona izicelo, zibhale ukuthi zinjani, zifake amabhukwana, futhi zithole izimpendulo − zonke endaweni eyodwa. La mabhokisi anikeza ukubonakala nokuvumelana, akuvumela ukuba uhlole isimo sendaba yakho nganoma isiphi isikhathi ngaphandle kokufuna ukushayela ucingo noma i-imeyili.

Izinketho zokuzihlela, kuhlanganise ne FAQ ebanzi, i-ngxoxobot, nezisekelo zolwazi, zivumela izakhamuzi ukuba zithole izimpendulo zemibuzo evamile ngokushesha ngaphandle kokulindela impendulo yezisebenzi.

Ukuhlakanipha Okuyenziwe Nokuzisebenzela

I-AI inikeza ikhambi elicindezelayo ngokuhlela imisebenzi ephindaphindwayo, inikeza u-24/7 ukufinyelela ulwazi, futhi yenza ukuba umsebenzisi abe ngumuntu okwazi. Ama-al-a-a amandla angaphendula imibuzo ebuzwa kaningi (ama-FAQ), ukuhlelwa kwezinhlelo, nokusingatha izicelo eziyisisekelo, ukukhulula amanxusa abantu ngemibuzo eyinkimbinkimbi.

Izimiso ze - ai zingasiza futhi ekubuzeni imibuzo eya emnyangweni ofanele, zisikisele imithombo edingekayo esekelwe ekuqukethe isigijimi sakho, futhi ziphawule izimo eziphuthumayo ezidinga ukunakekelwa okusheshayo.

Ukutholakala Kwazo

Ama-apps ahambayo kanye namawebhusayithi ahamba ngeselula kwenza kube lula kunanini ngaphambili ukuxhumana namahhovisi kahulumeni avela kunoma kuphi. Ohulumeni abaningi bendawo banezinhlelo ezivumela izakhamuzi ukuba zibike izindaba, zicele, futhi zithole izaziso ngezindaba zazo ngokuqondile kumakhalekhukhwini azo.

Ukucatshangelwa Okukhethekile Kwezicelo Ezihlukahlukene

Izinhlobo ezihlukahlukene zokuxhumana kukahulumeni zilandela izinqubo ezihlukene futhi zinezimfuneko ezihlukene.

Inkululeko Yokwaziswa Okucelwayo

Izicelo zamarekhodi kahulumeni ngaphansi kwe-FOIA noma ukukhipha amarekhodi avulekile imithetho elandela izinqubo ezithile. Isicelo kumelwe sibhalwe futhi sichaze amarekhodi owafunayo ngokunengqondo. Izinhlangano eziningi zikahulumeni manje zivuma izicelo zeFOIA ngocingo, kuhlanganise nefomu le web, i-imeyili noma i-fax.

I-FOIA ayidingi izinhlangano ukuze zakhe amarekhodi amasha noma zihlole ukwaziswa, noma ziphendule imibuzo lapho ziphendula izicelo. Ucela amarekhodi akhona, ungaceli i-impecation ukuba ihlanganise ukwaziswa okusha noma imibuzo ephendulayo.

UKUsabela kwe - FOIA kungathatha isikhathi eside kunezinye izinhlobo zokuxhumana kukahulumeni ngoba izisebenzi kumelwe zithole amarekhodi asabelayo, ziwabukeze ukuze kutholakale ukwaziswa okungagwenywa, okuqukethwe i - redct evikelekile, futhi zilungiselele amarekhodi ukuba akhululwe.

Izikhalo Nezinsolo

Izikhalo eziqanjiwe ngezinkonzo zikahulumeni, ukuziphatha kwezisebenzi, noma izinqumo zezinhlangano ngokuvamile zibangela uphenyo oluqondile nezinqubo zokusabela.

Ukusabela kokukhononda ngokuvamile kuchaza lokho okwakwenziwa ekuhloleni, lokho okwatholwa, ukuthi yisiphi isinyathelo (uma sikhona) esizothathwa, nokuthi yini ekhangayo enamalungelo onawo uma ungavumelani nomphumela.

Izicelo Zenkonzo

Izicelo zezinkonzo zikahulumeni − njengemvume, amalayisense, amasethi, noma ukulungisa izakhiwo zezemisebenzi yomphakathi − izimiso zomsebenzi ezizilandelela zisuka ekuceleni kokuqala ziqede. Ngokuvamile ungahlola isimo sezicelo zenkonzo ku-inthanethi usebenzisa inombolo yokulandelela.

Izimpendulo zesicelo senkonzo ngokuvamile zihlanganisa ukwaziswa okuphathelene nokuthi inkonzo iyonikezwa nini, ukuthi iziphi izinyathelo ezihilelekile nokuthi ubani ongathintana naye uma unemibuzo noma ukhathazekile.

Amacebiso Okukhulumisana Okuphumelelayo Nohulumeni

Ungawathuthukisa amathuba akho okuthola impendulo esheshayo newusizo ngokulandela eminye imikhuba emihle kakhulu lapho uthintana namahhovisi kahulumeni.

Ungagwegwesi Futhi Uchaze Ngokuqondile

Kucacile ukuthi yini oyicelayo noma iziphi izinto odinga usizo ngazo. Nikeza imininingwane ecacile ehlanganisa izinsuku ezihambelanayo, amagama, izinombolo, kanye nolunye ulwazi oluhlukanisayo. Uma uqondeka, kulula kakhulu ukuba izisebenzi ziqonde isimo sakho futhi zinikeze impendulo efanele.

Uma ubuza imibuzo eminingi, yibale noma usebenzise amaphuzu enhlamvu ukuze kube lula ukuba izisebenzi ziqinisekise ukuthi zibhekise entweni ngayinye.

Nikeza Ulwazi Oluphelele

Qondisa konke ukwaziswa inxusa elingase lidinge ukusabela ekubuzeni kwakho. Lokhu kungahlanganisa igama lakho eliphelele nokwaziswa kokuxhumana, izinombolo ze-cocial Security (Inombolo yezokuphepha, inombolo yelayisense yokushayela, inombolo ye-caret, njll.), izinsuku zezokuxhumana zangaphambili noma izinhlelo, kanye namakhophi emibhalo ehlobanayo.

Ukunikeza ukwaziswa okuphelele ngaphambi kwendlu kuvimbela ukulibala okubangelwa inhlangano edinga ukuxhumana nawe ukuze uthole imininingwane eyengeziwe.

Sebenzisa Umzila Ofanele

Xhumana nehhovisi elithile noma umnyango onomthwalo wemfanelo womagazini wakho kunokuthumela umlayezo wakho kujenene osebhokisini. Hlola webhusayithi yenkampani ukuthola ukwaziswa okufanele kohlobo oluthile lophendlo lwakho.

Uma ungaqiniseki ukuthi ungathintana naliphi ihhovisi, kungcono ukushayela ucingo ucele kunokuthumela umyalezo wakho endaweni engafanele futhi uxhuzule phakathi kweminyango.

Yiba Nochwepheshe Futhi Ube Yisigebengu

Nakuba kuqondakala ukuthi uyakhungatheka uma ubhekene nenkinga, ukulondoloza umsindo okhokhelwayo nohloniphekile ezingxoxweni zakho kuvame ukuphumela emiphumeleni engcono. Izisebenzi zikahulumeni zithambekele kakhulu ekuhambeni amamayela engeziwe ukuze zisize uma ziphathwa ngenhlonipho.

Chaza isimo sakho kanye nalokho okudingayo, kodwa gwema ulimi olunokhahlo, ukuhlasela komuntu siqu, noma izinsongo. Uma unganelisekile ngendlela icala lakho elisingathwe ngayo, kunezindlela ezifanele zokukhononda nokunxusa.

Gcina Izingqwembe

Gcina ifayela lakho lakho lakho lakho lokuxhumana nezinhlangano zikahulumeni. Gcina amakhophi ama-imeyili, izincwadi, kanye nezinhlelo ze-inthanethi ozifakayo. Bhala phansi amagama abantu okhuluma nabo ocingweni, kanye nosuku nesikhathi sengxoxo kanye nalokho okuxoxwe ngakho. Gcina noma iziphi izinombolo ozinikeziwe.

Le mibhalo ibaluleke kakhulu uma kudingeka ulandele, uthuthukise indaba, noma ukhombo lwezokuxhumana ezidlule.

Yiba Nesineke Kodwa Uphikelele

Izinhlangano zikahulumeni zivame ukubuza inqwaba yemibuzo ngezisebenzi ezilinganiselwe nemithombo. Vumela ukuphendula kwale nhlangano kushiwo ngaphambi kokulandela, kodwa unganqikazi ukulandelela uma leso sikhathi sidlulile ngaphandle kokuphendula.

Uma ukubuza kwakho kokuqala kungaxazululi impikiswano yakho, qhubeka usebenza ngezindlela ezifanele", ucela ukubukeza okusemthethweni, ukudlulisa izikhalo, noma ukufuna usizo kubameleli abakhethiwe uma kudingekile.

Ukuqonda Ukulinganiselwa Nokuphazamiseka Kukahulumeni

Kusiza ukuqonda izinhlangano zikahulumeni ezilinganiselayo ezisebenza ngaphansi, ngoba lomongo ungasiza ekubekeni amathemba angokoqobo.

Imingcele Engokomthetho Nelawulayo

Izinhlangano zikahulumeni zingenza kuphela lokho ezigunyazwe ngokomthetho ukuba zikwenze. Kumele zisebenze phakathi kwemingcele yemithetho, imithetho, nezimiso ezisebenzayo. Lokhu kusho ukuthi ngisho noma ilungu lezisebenzi lifuna ukukusiza ngendlela ethile, lingase linqatshelwe ngokomthetho ukwenza kanjalo.

Uma inxusa likutshela ukuthi abanakwenza okuthile okucelile, kuvame ngoba izithiyo ezingokomthetho noma ezilawulayo ziyakuvimbela, hhayi ngoba bengazimisele ukusiza.

Izimfuneko Zomuntu Siqu Nezokufihla Ikhanda

Imithetho yangasese ivimbela lokho izinhlangano zikahulumeni zokwaziswa ezingakwembula nokuthi zingakutshela bani. Izimo zikahulumeni kumele zihlole ukuthi ungubani kanye nemvume yakho yokwamukela ukwaziswa ngaphambi kokuchaza amarekhodi omuntu siqu. Azikwazi ukuxoxa ngendaba yomunye umuntu nawe ngaphandle kokuba unegunya elingokomthetho lokuthola lokho kwaziswa.

Lemingcele ikhona ukuze kuvikelwe ulwembu lwawo wonke umuntu, kuhlanganise nolwakho uma abanye bebuza ngokwaziswa kwakho.

Ukulinganiselwa Kwemithombo Yezinto

Izinhlangano zikahulumeni zisebenza ngezimali ezilinganiselwe kanye nezisebenzi ezisebenzisa imali elinganiselwe. Ngokusetshenziswa kwemali elinganiselwe, izisebenzi ezilinganiselwe, nokufunwa okukhulu kokusekelwa, izinhlangano eziningi zizama ukuhambisana nobuninzi bezingcingo ezizayo. Lokhu kuthinta izikhathi zokusabela nezinga lezinhlangano zenkonzo zomuntu siqu.

Ukuqonda lemingcele akusho ukwamukela inkonzo ephansi, kodwa kuyasiza ukuchaza ukuthi kungani ukusabela ngezinye izikhathi kuthatha isikhathi eside kunalokho ongathanda.

Indima Yokubona Okucace Neyokulandisa

Ukuxhumana kwanamuhla kukahulumeni kugxile ngokwengeziwe ekuboneni nokwenza umthwalo wemfanelo emphakathini.

Amarekhodi Omphakathi Nohulumeni Ovulekile

Imithetho enjenge-Open Records Cerlent Act and Freedom of Information Act yamiswa ukuze kwandiswe ukubonakala phakathi kukahulumeni nomphakathi. Ingxenye engundoqo yecebo lemisebenzi yanamuhla ehlanganisa i-ORRA, i-FOIA, amarekhodi enkantolo, nezinye izinhlobo zezicelo ezithandwayo.

Le mithetho ibonisa ukuthi uhulumeni ungowabantu nokuthi izakhamuzi zinelungelo lokwazi ukuthi zenzani uhulumeni. Uma ucela amarekhodi noma ukwaziswa, usebenzisa lelilungelo eliyisisekelo.

Ukusebenzisa Imishini Nokubika

Izinhlangano eziningi zikahulumeni zilandelela futhi zibike obala izinkonzo ezihlangene nezinkonzo, kuhlanganise nenani lemibuzo etholwe, izikhathi zokusabela ezivamile, izinhlobo zezindaba eziphakanyisiwe, kanye nezilinganiso zokwaneliseka kwabathengi.

Abantu baseMelika abangaphezu kwamaphesenti angu - 60 bathi ukukhulumisana okufike ngesikhathi kwabameleli babo kuthinta ngokuqondile ukuthembela kwabo ekusebenzeni kukahulumeni, kuqokomisa ukubaluleka kokukhulumisana kukahulumeni okusabelayo.

Intuthuko Eqhubekayo

Izinhlangano zikahulumeni zisebenzisa ukuzwana kwezokuxhumana kwezakhamuzi ukuze zithuthukise izinkonzo zazo, izinqubo, nezinqubo. Imibuzo yakho nezikhalo azisizi nje ukuxazulula isimo sakho somuntu ngamunye.

Ukubheka Phambili: Ikusasa Lokukhulumisana Kukahulumeni

Ukuxhumana kukahulumeni kuyaqhubeka kuguquka ngobuchwepheshe obuthuthukayo nokwehlela izakhamuzi.

Ukusetshenziswa Kwamanani Okwandayo

Ukuthambekela ezinkonzweni zikahulumeni zemishini kuzoqhubeka, njengoba izinhlangano eziningi zinikeza ama - computer agcwele, ama - applet namapulatifomu ahlangene. La mathuluzi ayokwenza kube lula ukunikeza izicelo, ukulandelela intuthuko yazo, nokuthola izimpendulo ngaphandle kokuvakashela umuntu noma ukushaya izingcingo.

Ukuthuthukisa Ubuntu Bakho

Izimiso zokuxhumana zikahulumeni zesikhathi esizayo cishe ziyonikeza okuhlangenwe nakho okungokwengeziwe okungokomuntu siqu, zisebenzisa ukwaziswa okuchaza izidingo zesakhamuzi ngasinye futhi zinikeze ukwaziswa okuvumelana nezinkonzo. Ukufunda ngemishini kuyosiza izinhlangano ezilindele izidingo zezakhamuzi futhi zinikeze ukwaziswa okuhlobene nazo.

Ukutholakala Kakhudlwana

Imizamo eqhubekayo yokuthuthukisa ukutholakala kwayo iyoqinisekisa ukuthi imikhondo yokuxhumana kahulumeni isebenzela zonke izakhamuzi, kuhlanganise nezikhubazekile, lezo ezikhuluma ezinye izilimi ngaphandle kwesiNgisi, nezisezindaweni zasemaphandleni noma ezingaqashelwa. Lokhu kuhlanganisa izici ezinjengokuvumelana komfundi wesihenqo, ukusekela izilimi, nezinye izindlela zokuxhumana.

Ukuxhumana Kwangempela Nesikhathi

Izakhamuzi zilindela ukusabela kwangempela noma okuseduze kwesikhathi, okufana nalokho ezibhekana nakho ngenkonzo yabathengi abasemakhazeni abazimele. Nakuba izinhlangano zikahulumeni zibhekene nemingcele engavamile, eziningi zisebenzela ukunciphisa izikhathi zokusabela ngokuzihlola, ngezinqubo ezithuthukisiwe, kanye nokuqoqwa kwezimpahla okungcono.

Isiphetho

Ukuqonda indlela uhulumeni asabela ngayo ezigijimini zakho kukunika amandla okuxhumana ngokuphumelelayo nezinhlangano zomphakathi futhi ubeke amathemba angokoqobo ngenqubo. Kusukela ngesikhathi isigijimi sakho samukelwa futhi saphunywa, ngokubekwa ngokwezigaba nangesabelo, ukucwaninga nokubukeza, kuze kube ukusabela kokugcina nanoma isiphi isiphetho esidingekile, isinyathelo ngasinye sifeza injongo ekuqinisekiseni ukuthi uthola ukwaziswa okunembile, okufanelekile, nosizo oluwusizo.

Nakuba le nqubo ngezinye izikhathi ingabonakala ithatha kancane noma i-bureaucracy, iklanyelwe ukuqinisekisa ukuthi ilungile, iyanemba, ilandelana ngokusemthethweni, futhi ilandisa. Ngokwazi okwenzekayo, ungasebenzisa indlela engcono yokulawula isimiso, unikeze izinhlangano zokwaziswa ezidingayo, usebenzise iziteshi zokuxhumana ezilungile, futhi ulandele ngokufanele uma kudingeka.

Khumbula ukuthi izisebenzi zikahulumeni ziyizisebenzi zikahulumeni ezisebenza ukuze zisize izakhamuzi ukuba ziqondise izimiso eziyinkimbinkimbi futhi zikwazi ukuthola izinkonzo nokwaziswa ezikudingayo. Ukuxhumana kwakho ngokucacile, ngokuphelela, nangenhlonipho, kanti ukuphikelela ngokufanele lapho kudingeka, kuveza imiphumela emihle kakhulu.

Njengoba ubuchwepheshe buqhubeka buthuthuka futhi amathemba ezakhamuzi eguquka, ukuxhumana kukahulumeni kuyoqhubeka kuthuthuka, kube ngcono, kube sobala futhi kufinyeleleke ngokwengeziwe. Ukuthembisana kwakho nohulumeni (h_____ngemibuzo, izicelo, izikhalo, nokuvuma) kufeza indima ebalulekile kulentuthuko eqhubekayo, kusize izinhlangano ziqonde izidingo zezakhamuzi futhi zithuthukise izinkonzo zazo ngokufanelekile.

Kungakhathaliseki ukuthi ufuna ukwaziswa, ucela inkonzo, ubika inkinga, noma ucela usizo ngezinhlelo zikahulumeni, manje uluqonda kahle uhambo oluthathayo nolwezi nkonzo kahulumeni yokusabela ezidingweni zakho. Lolwazi lukusiza ukuba ube ummeli ophumelela ngokwengeziwe futhi lusize ekuxhumaneni okungcono nohulumeni ozihambelayo jikelele.

Imithombo Yengcebo Eyengeziwe

Ukuze uthole ukwaziswa okwengeziwe ngokuxhumana nezinhlangano zikahulumeni, cabangela ukuhlola lemithombo ewusizo:

  • USA.gov - Isiqondiso esingokomthetho elwazini nomnyango wenkonzo kahulumeni, inikeza ukwaziswa okubanzi mayelana nokuthintana nezinhlangano zikahulumeni nokufinyelela izinhlelo zikahulumeni. Hamba uvakashele http://wwwww.usa.gov[ ukuze uthole ulwazi olubanzi nokwaziswa kokuxhumana.
  • FOIA.gov - Iwebhusayithi esemaphakathi yenkululeko Yomthetho Wolwazi izicelo, inikeza isiqondiso sokucela amarekhodi kahulumeni nokulandelela izicelo zakho. Yithole ehttp://wwww.foia.gov ukufunda ngezicelo zamarekhodi omphakathi.
  • Ikhonthi.gov - Thola ukwaziswa kokuxhumana kubameleli bakho bobulungu futhi ufunde ngezinkonzo zobumende abazenzayo. Lencwadi ikusiza ukuba uqonde indlela yokufuna usizo kuziphathimandla ezikhethiwe uma kudingeka.
  • Izwe Lakho ne-Province Government Website [ - Isifundazwe, isifundazwe, nohulumeni bakamasipala balondoloza amawebhusayithi anokwaziswa okuthintana, amatheku enkonzo ku-inthanethi, nesiqondiso sendlela yokuxhumana neminyango namahhovisi ahlukahlukene.
  • Iwebhusayithi ye-Goverment Agency Websites - Iwebhusayithi yohlelo ngalunye ihlanganisa ama FAQ, ulwazi, amafomu okuxhumana kulayini, kanye nesiqondiso esiqondile ezinsikeni nakuloluhlelo, okulwenza ukuba lume kuqala olubalulekile lolwazi.

Ngokusebenzisa le mithombo futhi usebenzisa ulwazi oluthole kulolu mqondisi, uzohlomela kahle ukuxhumana ngokuphumelelayo nezinhlangano zikahulumeni ezisemazingeni onke futhi ulawule inqubo yokusabela ngokuqiniseka.