Table of Contents

Isingeniso: Isizathu Sokuba Kuphazamise Izindaba Zokukhulumisana Kuhulumeni

Kumphakathi, inhlekelele ayiyona nje inselele yokusebenza, kodwa iwuvivinyo lokuthembana kwezinhlangano. Uma inhlekelele engokwemvelo, isimo esiphuthumayo sempilo yomphakathi, ukuntengantenga ngokwezezenhlalakahle, noma ihlazo lobuholi liveza, zonke izinkulumo nezenzo zenhlangano kahulumeni. Umphakathi ulindele ukushesha, ukunemba, nokukhulumisana kozwela. Ukwehluleka ukuveza ukukholeka okuthathe iminyaka eminingi ukuze kwakheke, ukudunyiswa kwamandla, futhi kwenza umzamo wokusabela uzenze zibe nzima.

Izinhlangano zikahulumeni zisebenza ngaphansi kwezingcindezi ezikhethekile phakathi nezinkinga. Kumelwe zisebenzise izithiyo ezingokomthetho njengemithetho eyimfihlo (isinye isigamu, iHIPAA e-U.S.) kanye nezimfuneko zerekhodi lomphakathi (isibonelo, i-FOIA), ezihlangene phakathi kwamazinga amaningi kahulumeni, kanye nokusingatha izilaleli ezihlukahlukene ezinezidingo ezihlukene. Inqubo ephumelelayo yokuxhumana ngezindlela ezibucayi ayisona isici esiyinhloko sokulawula isimo esiphuthumayo esingasindisa ukuphila, silondoloze ukuhleleka, futhi silondoloze isivumelwano somphakathi phakathi kukahulumeni nezakhamuzi.

Le siqondiso esikhulisiwe sinikeza ochwepheshe bezenhlalakahle zomphakathi kuhulumeni abaklama, basebenzise, futhi balungise imizamo yokuxhumana enzima. Kusukela kuzimiso eziyisisekelo kuya kumathuluzi emishini nangemva kokuhlola, lamacebo asebenza kunoma yiliphi iqembu lomphakathi elilungiselela izinto ezingalindelekile.

Ukuqonda Kuphazamisa Ukukhulumisana Emkhakheni Kahulumeni

Ukuxhumana okunzima kuhulumeni kubhekisela ekusakazeni ukwaziswa ngamabomu nangendlela ekhethekile phakathi nezimo eziphuthumayo, izinhlekelele, noma izenzakalo eziphawulekayo ezisongela ukuphepha komphakathi, idumela, noma ukuhleleka kwezinhlangano. Ngokungafani nokuxhumana kwabantu abanezimo ezibucayi, okuvame ukugxila ekuhlobiseni idumela elingelutho nasekusekeleni inzuzo, ukuxhumana okunzima kukahulumeni kuyisibopho senkonzo yomphakathi. Umgomo wabo oyinhloko ukuvikela impilo, ukuphepha, nenhlalakahle kuyilapho begcina ukubonakala kahle nokuziphendulela.

Izigxobo ziphakeme ngokwemvelo ezinhlanganweni zikahulumeni. Ama-sft angaholela ekwethukeni komphakathi, ukulahlekelwa ukuphila, noma ukuwohloka okuthatha isikhathi eside kwesimiso sokusebenzela idemokrasi. Ngaphezu kwalokho, abaxhumanisi bakahulumeni kumelwe balwe nezimiso zezokuxhumana ezihlukene, ukucindezela kwezombangazwe, nomjikelezo wezindaba wamahora angu-24. Ukuqonda lezizithiyo kuyisinyathelo lokuqala ekwakheni isimo sokuxhumana esingokoqobo nesiqinile.

Umehluko Oyinhloko Phakathi Kohulumeni Nehlelo Labodwa Uphazamisa Ukukhulumisana

  • Izilaleli eziqanjiwe:[ Izakhamuzi, izakhamuzi, nabafaki zindawo kunokuba abathengisi noma abatshali bezimali.
  • [[QULT:0] Izibopho ze-pager: imithetho yemibhalo yomphakathi, ukuvula imisebenzi yemihlangano, nezimfuneko zenqubo edingekayo.
  • [[Umthetho:0] isivinini sokwenza i-Decissis: Ivame ukucotha ngenxa yamaketanga agunyazayo e-bureaucrates.
  • ukulandisa: okungaphenduleka ngokuqondile ezikhulwini ezikhethiwe nakumphakathi, hhayi ibhodi nje.
  • Imingcele encishisiwe: Ilinganiselwe uhlelo lwemali nezisebenzi uma kuqhathaniswa nezinkampani ezinkulu ezizimele.

Ukuqaphela lokhu kungafani kusiza izinhlangano ukuba zivumelanise izinhloso zazo zokuxhumana ezibucayi nezingokoqobo zenkonzo yomphakathi.

Izimiso Zomthetho Zohulumeni Ophumelelayo Ziphazamisa Ukukhulumisana

Izimiso ezilandelayo ziyisisekelo sanoma iyiphi indlela yokuxhumana edinga usizo, okungamelwe ivele kodwa kubalulekile ukuze umphakathi uhlale umethemba lapho uthola izingozi.

Ukubona Kahle Nokwethembeka

Izinhlangano zikahulumeni kumelwe zinikeze ukwaziswa okuyiqiniso ngisho noma kungamukeleki. Ukwaziswa okufihlayo, ukuthatha izingozi, noma ukushiya amaqiniso aziwayo kuqeda ukuthembeka. Ukuxhumana okusobala kuhlanganisa ukuvuma okungakaziwa nokuhloselwe ukukuguqula njengoba ulwazi olusha lutholakala. CDC's CC (Crisis & Emergency Disciommosence internacial) uhlaka [ lugcizelela ukuthi ukwethembeka kuyisici esisodwa esibaluleke kakhulu ekulondolozeni ukwethembana.

Ijubane Nokuqonda

Enhlekeleleni, umyalezo wokuqala uvame ukuthonya ukuqonda komphakathi. Ukulibala kuvumela amahemuhemu namaphutha ukuba agcwalise ize. Nokho, ijubane akumelwe lifike ngokunenzuzo. Umkhuba ovame kakhulu ukukhulula inkulumo emfushane, eqinisekisiweyo phakathi nehora lokuqala, elandelwa ukushintshwa okuningi ngokwengeziwe njengoba amaqiniso eqinisekiswa. Lendlela "yokuqala, esheshayo, neyiqiniso" ituswa yizinhlangano ezinjenge I-Traffation of Homeland’s Security.Gov[FLT]

Ukungaguquguquki Ngaphesheya Kwawo Wonke Amazingosi

Umphakathi uzokuthola izigijimi zenhlangano yezindaba ngemibuthano yezindaba, imithombo yezokuxhumana, amawebhusayithi, nezinhlangano ezisebenza ndawonye. Izinkulumo ezididanisayo `ungavumelani ngephimbo noma iqiniso" . Ukudideka nokusola. Umyalo oyinhloko wemvume yesigijimi uqinisekisa ukuthi yonke i-audio iveza ulwazi oluyi-othermone. Ukungaguquguquki kuyasebenza futhi naku-cums: abakhulumeli kufanele balondoloze ulimi oluzolile, olunegunya futhi bagweme izenzo noma izinkulumo eziphikisanayo.

Uzwela Nozwela

Abantu abasezimweni ezibucayi ngokuvamile besaba, bedabukile, noma bakhungathekile. Ukuxhumana kukahulumeni kumelwe kuvume lemizwelo ngaphambi kokunikeza amaqiniso. Amazwi aqala ngo "Siqonda ukuthi lesi isikhathi sinzima" noma "Sihlanganyela nalokhu okukhathazayo" akha ubuhlobo nezimpawu zokuthi inxusa liyakhathalela. I-Empathy ayiwona ubuthakathaka; iyithuluzi elisebenzayo elinciphisa intukuthelo yomphakathi futhi likhulisa ukuzimisela ukulandela isiqondiso sezikhulu.

Ukulungiselela Nokuhlela Okunenjongo

Ukuxhumana okunzima akunakusungulwa ngalesi sikhathi. Izimo zobuchwepheshe kumelwe ziphuhlise, zihlole, futhi zilungise njalo amasu okuxhumana, abakhulumeli, futhi zigcine iziyalezo ezilungele ukusetshenziswa ezimweni ezivamile (izinhlekelele zemvelo, izenzakalo ze-inthanethi, izimo eziphuthumayo zezempilo yomphakathi). I-Federal Emergency Management Agency (FEMA) inikeza imithombo emikhulu ekuxhumaneni izikhombiso ezilungiselelwe ukukhulumisana [[FLT]:1]

Ukuthuthukisa Icebo Elibi Lokukhulumisana

Icebo elibhaliwe elinamabala liwumgogodla wanoma iyiphi impendulo ephumelelayo. Kufanele libe nemininingwane eyanele yokuqondisa isinyathelo kodwa elivumelana ngokwanele nokuzivumelanisa nenhlekelele ethile. Ngezansi kunezakhi ezibalulekile izinhlangano zikahulumeni okufanele zihlanganise.

Ingozi Yokuhlola Nokudweba Izihloko

Qala ngokuthola izimo zenhlekelele ezingase zivele enkampanini yakho: isikhukhula sedolobha elisogwini, isifo somnyango wezempilo, ukuqhekeka kokwaziswa kwesigaba esingu-IT, noma ukuyeka ukuhola isikhundla esikhethiwe. Esimweni ngasinye, ibalazwe likhipha abagcini-mathikithi abathintekile, uhlobo lokwaziswa oludingekayo, kanye nohlelo lokwenza izinqumo. Lokhu kuveza izikhala ekwazini kwamanje futhi kwazisa inzuzo.

Imiyalezo Ephumayo Nesihluthulelo

Kulesosimo senhlekelele ngayinye, hlela amabalazwe achaza ukulandisa okuyinhloko, amaqiniso, nemibuzo elindelwe. Imiyalezo kufanele ivumelaniswe nezibukeli ezihlukile: umphakathi ovamile, izisebenzi, imithombo yezindaba, izikhulu ezikhethiwe, nezinhlangano ezikanye nayo. Izilaleli ngazinye zidinga izinga elihlukile lemininingwane neshaneli. Ngokwesibonelo, izisebenzi zangaphakathi zingathola isaziso esiyimfihlo, kuyilapho umphakathi uthola izixwayiso zomphakathi zezindaba nezokuxhumana.

Iqhinga Leziteshi Nezindlela Zokusungula

Yazi zonke iziteshi zokuxhumana ezikhona: izingqungquthela ezisemthethweni, amawebhusayithi ezokuxhumana (i-Twitter/X, i-Facebook, i-Instagram, i-Seconday), izimiso zokuqapha (umz., i-Gameter Emergency Alermers, umsakazo we-FM), izinkampani ezinyathelisayo, kanye nemishini yokusebenza. Izimiso zokumisa umzila ngamunye, kuhlanganise nonogunya lokuthumela ulwazi lwe-posi nokuthi izihloko zivame kangakanani ukuqaliswa. Izimpawu ze-Pre-screaders zezenzakalo ezihlukahlukene zilondoloza isikhathi esiyigugu.

Indima, Imithwalo Yemfanelo Negunya Lesinqumo

Isho ngokucacile iqembu lezokuxhumana elibhekene nenhlekelele: umkhulumeli ophethe, umlobi ophethe okuqukethwe, umphathi wezokuxhumana, i-memone yezokuxhumana, nomphathi wezindaba, nomphathi wezomthetho. Chaza ukuthi ubani ovumela imiyalezo ngaphambi kokukhululwa, ikakhulukazi uma kuhileleke izindaba ezingokomthetho noma ezisebenzayo ezibucayi. Izinhlangano ezinkulu, ezihlanganisa indawo noma izinyunyana ze-oday ukuze kuqinisekiswe ukuthi iqoqo lomyalo lihleleke futhi lihlotshalwe.

Ukusetshenziswa Kwemali Namathuluzi

Ukuxhumana okuphumelelayo kudinga ukutshala izimali emamathuluzini, ukuqeqeshwa kwemithombo yezindaba, futhi mhlawumbe nokugcina ubuhlobo namafemu omphakathi. Ukuxhasa ukuxhasa ukuqapha izikhokhelo, iziteshi zokuqondisa izokuxhumana, nezinkonzo zokuhumusha emiphakathini engakhuluma isiNgisi. Ngisho namanxusa amancane angasebenzisa amathuluzi akhululekile noma aphansi njenge-Google Alerts ukuze ahlolwe imithombo yezindaba ne-Canva ukuze adalwe ngokushesha.

Ukwakha Nokuqeqesha Iqembu Lokukhulumisana Elinezinkinga

Ukutshala imali ekuqeqesheni nasekusebenzeni kwamaqembu kuyavuza lapho kugadla inhlekelele yangempela.

Ukukhetha Isipopolo Esifanele

Umkhulumeli ongcono uthembekile, uzolile ngaphansi kokucindezela, futhi unolwazi ngakho kokubili indaba ehilelekile nezimiso zenhlangano. Kufanele baqeqeshelwe ukusingatha imibuzo ephikisayo, ukugwema ukuqagela, futhi bahlale belalele isigijimi. Ezinkingeni ezinkulu, bacabangele ukuhlobisa izibukeli eziningi zezilaleli noma izilimi ezihlukahlukene, kodwa baqinisekise izwi elilodwa eliholayo lihlala lingaguquguquki ekuxhumaneni kwemithombo yezindaba.

Ukuqeqeshwa Kwemishini Yezindaba Nezinhlekelele

Yenza imithambo evamile phezulu nesilinganiso esigcwele lapho iqembu lezokuxhumana elibhekene nenhlekelele kumelwe liphendule khona ngesikhathi sangempela. Imishini yembula ubuthakathaka kuhlelo, ithuthukisa ukubambisana kwemisipha, futhi yakha inkumbulo yemisipha. Sebenzisa izimo ezingokoqobo, kuhlanganise nezici ezifana nokuqamba amanga kwezezokuxhumana, izintatheli ezinobuqhawe, nezincwadi ezivuzayo. Ngemva kokuzivivinya ngakunye, phatha i-debriof ukuze uthole izifundo.

Ukubambisana Namaqembu Asebenzayo Nangokomthetho

Abaxhumanisi kufanele bahlale eduze kwemisebenzi, amaqembu angokomthetho, kanye nezimiso phakathi nenhlekelele. Indlela eyisithukuthezi iholela ekubambezeleni nasekungathembini. Ukumisa isikhungo sokuhlinza esihlangene noma isikhungo sokubambisana lapho wonke amaqembu ahlobeneyo engahlanganyela khona ulwazi lwangempela. Ngokuvamile kuyadingeka ukubukeza okungokomthetho, kodwa kumelwe kulandelelwe: kubhekisele kumuntu oqonda ukuphuthuma kokuxhumana okuphuthumayo ukuze kuxoxiswe ukuvunyelwa okungokomthetho.

Impilo Yengqondo Nokuhlala Ukhululekile Kwabaxhumanisi

Ukusebenza ekuxhumaneni okunzima kuyacindezela. Amalungu eqembu angase abhekane nosizi olulandelayo, ukutubeka, noma ukucindezeleka kokuziphatha. Izimo zobuchwepheshe kufanele zinikeze imithombo enjengokunikeza iseluleko, izimiso zokushintshana ukuze kugwenywe ukukhathala, kanye nempucuko ekhululekile lapho izisebenzi zingakhuluma khona. Ukuxhumana nabantu abanempilo kuphumelela kakhulu futhi kulula ukwenza amaphutha.

Amathuluzi Emishini Ephehla Uvalo Nemithombo Yezindaba

Iziteshi zemishini ziye zashintsha ukuxhumana okunzima, zinikeza kokubili amathuba nezihibe. izinhlangano zikahulumeni kumelwe ziwasebenzise ngokunenzuzo kuyilapho zilawula izingozi njengokushintsha kwemithetho engekho mthethweni nemithetho yesikhulumi.

Ukuqapha Isikhathi Sangempela Nezimo

Sebenzisa amathuluzi okulalela umphakathi (umz., Hootsuite, Phunyu, i-Social, i-Brandwatch, noma i-Freet TweetDeck) ukuze uqaphele amagama aqanjiwe, i-hashtag, nezingxoxo ezihlobene nenkinga. Ukusheshe uthole amahemuhemu aqhamukayo kwenza i-impepho ukuba iphendule ngokulungisa ngaphambi kokuba ithathe igciwane. Futhi hlola izindaba ezingokwesiko kanye nezindlela zomphakathi ukuze ugcine isithombe esiphelele.

Ukusabela Okusheshayo Kwemithombo Yezindaba Yomphakathi

Phakathi nenhlekelele, imithombo yezokuxhumana ngokuvamile iyindawo yokuqala ebhekwa yizakhamuzi. Izimo zokuhlola kufanele ziveze iqoqo le-hashtags (umz., #Hurricane Response, #PublicHealthalert) futhi zisebenzise njalo. Okuqukethwe yi-(infographics, amabalazwe, amavidiyo", amavidiyo / ama-video-stys angcono kunezimpawu zombhalo kuphela. Cabangela ukusebenzisa izinti ezifakelwe ngokwezinsi zemininingwane ebucayi kakhulu, futhi uphendulele ekulinganiseleni ekuvimbeleni okungathintwayo ekuvimbeleni i-fnometic kanye nokulimaza. [[FLT:] [DT]

Ukusingatha Ukungaqondi Nokungaqondi

Ukwaziswa okungamanga kusakazeka ngokushesha kuneqiniso phakathi nezinkinga. Izimo zomphakathi kufanele zithathe indlela eyisici: Zilahle ngokuqondile izinganekwane ezivamile emizileni engokomthetho, umngane wabaholi abathembekile bomphakathi ukuze badlulisele imiyalezo enembile, futhi basebenzise izindlela zokulungisa ukulandisa ezichaza ukuthi kungani amahlebezi engamanga kunokuba nje athi awalona iqiniso. Gwema ukuphinda amanga ezihlokoni eziphambili noma izingcaphuno ezihambisanayo, njengoba kungakusekela lokho.

Ukutholakala Nokuxhumana Ngemishini

Qinisekisa ukuthi zonke izinombolo zikhona: faka umbhalo we-alt wezithombe, unikeze izihloko ezifingqiwe zamavidiyo, futhi unikeze izinguqulo ezilimini ezikhulunywa izingxenye ezibalulekile zomphakathi. Sebenzisa iziqondiso zolimi olucacile (umz., sebenzisa izinga lokufunda le-6-8) ukwenza ulwazi luqondakale ngalé kwezinga lemfundo. Ukuhlola okuqukethwe alt kwamaqembu abhekiswe phambili noma abameleli bomphakathi ngaphambi kwenkinga yokubona imingcele yamasiko noma yolimi.

Ukuhlanganyela Nomphakathi Phakathi Nenhlekelele

Inkinga yokukhulumisana ayikho endleleni eyodwa esakazwayo; iyingxoxo. Ukubophana komphakathi kwakha ukwethembana futhi kunikeza ukunikeza impendulo ewusizo ethuthukisa ukuphumelela kokusabela.

Ukulalela Nokuqaphela Ukukhathazeka Komphakathi

Izindlela ezimisiwe (iziteshi ezishisayo, i-imeyili, i-website yomphakathi, izigijimi zomphakathi) lapho izakhamuzi zingabuza khona imibuzo noma ziveze ukukhathazeka. Ziphendule ngokushesha, ngisho noma impendulo ingu "Asazi, kodwa sizokuvuselela." Ukuvuma okulula kunciphisa ukukhungatheka futhi kubonise ukuthi inxusa liyalalela.

Ukusebenzelana nama - paraditer endawo athenjwayo

Imiyalezo kahulumeni ingaphikiswa kweminye imiphakathi. Ukubambisana nabaholi benkolo bendawo, izinhlangano ezingazuzi nzuzo, izinhlangano zezempucuko, namaqembu omphakathi ukuze kudluliselwe ukwaziswa. Lezi zimemezelo zenza izilaleli zithembeke futhi zifinyelele iziteshi ezingekho eziphethe izikhulu. Zizinikeze amathuluzi aqukethe amaphuzu okukhuluma alungele ukusetshenziswa, amavidiyo, nezithombe.

Imihlangano Yeningi Nokubukezwa Kwezindaba

Yiba nemihlangano yasikhathi sonke yezindaba futhi uma kungenzeka, imihlangano yasedolobheni (umuntu ngamunye noma cishe). Le mishini ivumela izintatheli nezakhamuzi ukuba zibuze imibuzo ngokuqondile, iphoqelele ukuba inxusa liphendule imicimbi ngendlela esobala. Ngisho nemibuzo eyinselele kufanele iphathwe njengamathuba okubonisa ikhono nokuthobeka. Umlando nokugcina zonke izikhombo ezifingqiwe ukuze kubhalwe futhi kubhalwe ukuthi kubhalwe ngakusasa.

Amathilomu Alungisa Izitshalo Nentuthuko Eqhubekayo

Phakathi nalenhlekelele, qoqa isilinganiso esinjengesigijimi esifinyelelwayo, amazinga okuqomisana, umuzwa wezindaba, nokwaneliseka komphakathi (ukuhlolwa). Hlola ukuthi yini eyasebenza neyahluleka. Sebenzisa leli mininingwane ukuvumelanisa ukuthumelelana imiyalezo nempukane, hhayi nje ngemva kokuphela kwenhlekelele. Ngokwesibonelo, uma iposi elithile lezokuxhumana liphakamisa imibuzo eminingi, phendula leyomibuzo ngokulungisa okulandelayo.

Ukuhlolwa kweposi nokufundiswa kwenhlangano

Inhlekelele ayipheli ngempela kuze kube yilapho inhlangano ihlola futhi ithuthukisa intuthuko.

Ngemva kwenhlelo yokubukeza

Qikelela bonke abaphethe phakathi kwezinsuku ezingu-30 zesinqumo senhlekelele. Sebenzisa uhlaka lwenjongo olufana nendlela ethi After-Action Review (AAR): Kwakufanele kwenzekeni? Yini ngempela? Yini eyenzekayo? Yini engcono? Ungagxili ekusolweni kodwa ezikhaleni ezisebenzayo. Lungisa umbiko obhaliwe oneziphakamiso ezizinzile kanye nabanikazi bento ngayinye.

Ukuthuthukisa Ukukhulumisana Okuphumelelayo

Linganisa ithonya lemizamo yokuxhumana usebenzisa kokubili i-qualitiation memoritive. Ingabe ukuvumelana komphakathi neziyalezo zokuphepha kwanda? Ingabe ukudukiswa kokwaziswa kwancipha? Umphakathi wakwazi kanjani ukulinganisela kweze-isekethi? Sebenzisa izinga lokuhlola, amaqembu abhekisa phambili, kanye nokuhlola kwezezindaba ukuze kuphendulwe lemibuzo. Abahloli bamazwe noma abafundi abafundayo banganikeza izinqumo ezingacaci.

Amasu Okuhlaziya Nokuqeqesha Okusekelwe Ezifundweni

Imiphumela ebukeziwe elungiselelweni lokuxhumana okuhlaziywe ngenhlekelele. Uma umzila othile ubonakala ungaphumeleli, faka omunye esikhundleni sawo. Uma imiyalezo ethile idala ukudideka, ibhale futhi. Vuselela izimo nama-lebula ngokuhambelana. Futhi ukuqeqeshwa kwangemva kwesikole nokuhlelwa kwezifundo ezintsha okubonisa izifundo ezifundiwe. Intuthuko yezesayensi iqinisekisa ukuthi inkampani ikulungele kangcono inkinga elandelayo.

Ukwakha Kabusha Ukwethemba Umphakathi Ngemva Kwe - Crissis

Ngisho nalapho ukuxhumana kusingathwa kahle, isimo esibucayi singashiya umphakathi untengantengiswa. Izinhlangano kufanele ziqale imikhankaso yokufinyelela impumelelo ephambili − ukuphumelela, ukubonga izisebenzi zokuzithandela kanye nabaphendula kuqala, nokuxoxa ngezindaba zokuzimela. Ukuqhubeka kokuveza obala ngemizamo yokulungisa, njengokwakha kabusha izintambo zesikhathi noma ushintsho lwenqubo, kuqinisa ukuthi inkampani iyaqhubeka ilandisa ngemva kokuphela kwesimo esiphuthumayo.

Isiphetho

Ukuxhumana okuphumelelayo akuwona umthwalo owenelisayo ezinhlanganweni zikahulumeni, kodwa kuwumthwalo wemfanelo oyisisekelo. Umphakathi uziphathise lezi zinhlangano ngokuphepha kwazo nenhlala - kahle yazo, futhi zicacile, zithembekile, futhi zifike ngesikhathi ukukhulumisana yimali yalokho kuthemba. Ngokushintsha izimiso zokukhanya, ijubane, ukuguquguquka, uzwela, nokuzilungiselela kuzo zonke izinga lokusebenza, izinhlangano zingaqondisa izingozi ngokuzethemba okukhulu nangokungalimazi kakhulu idumela lazo.

Ukuthuthukisa icebo elibanzi, ukutshala icebo lokuqeqesha iqembu, ukwamukela amathuluzi emishini, ukuthatha i-athom, nokuthuthukisa intuthuko okuqhubekayo akuyona imisebenzi eyodwa yesikhathi kodwa imisebenzi eqhubekayo. Ukuhlelwa kwezinhlekelele / kusukela ekusongelwani kwezezimo zezulu nge-inthanethi kuya ezingozini ezihlobene nesimo sezulu(isuka ezisheshayo). Ochwepheshe bomphakathi wezenhlalakahle kumelwe bashintshe, bavumelane namasu aqinisekisiwe namaqiniso amasha. Isikhathi sokulungiselela siphambi komsindo wesimo esiphuthumayo, hhayi ngemva kwalokho.

Ukuze ufunde ngokuqhubekayo, hlola imithombo elungiselelwe kanye [[FLT]CDC Crisis & Emergency Examist compressial commission. Zombili zinikeza amakhatente anemininingwane kanye nezifundo ezingaqondisa uhambo lwesehluleki sokuxhumana.